Order Fulfillment Specialist Job Listing at Kelly Services in Wilmington, MA (Job ID 10101268)

Description

Job Title: - Order Fulfillment Specialist

Location: Wilmington, MA

Salary: $30 per hour

Company Overview:

At ZOLL, we are passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software, and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospitals, public safety, and military customers globally. Our products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won't just have a job; you'll have a career and a purpose. Join our team—it's a great time to be a part of ZOLL!

Job Summary:

The Order Fulfillment Specialist is responsible for acting as a liaison between external/internal customers and our planning and shipping departments to coordinate and expedite shipments. You will be responsible for the timely and accurate fulfillment of customer orders while managing and reviewing product backlog to identify and take action on orders that may not meet customer expectations.

Essential Functions:

• Deliver excellent customer service as the primary point of contact for the sales team and/or customers, capturing requests and advocating for resolutions that meet customer expectations while acting in ZOLL's best interest.
• Manage order backlog, ensuring all dates align with the Oracle date usage process and that all orders are available for pick release upon the scheduled ship date.
• Serve as the point of contact for the Customer Support team to prioritize, expedite, and research order delays.
• Coordinate the shipment of all rush and priority orders with planning and shipping personnel.
• Manage communication processes during product and/or parts delays.
• Work with planning to receive current product lead times and communicate these to the Customer Support team to ensure accurate customer communication.
• Act as the liaison between Canada, planning, and shipping departments to coordinate customer and internal orders shipping from Chelmsford.
• Collaborate with planning management to stay informed about material shortages that could impact on-time delivery and communicate these to the Customer Support team.
• Proactively communicate backorders and order schedule ship date changes to customers.
• Timely communicate any obstacles encountered to management.
• Provide feedback and recommendations to improve processes.

Knowledge, Skills, and Abilities:

• Strong customer service orientation with a passion for pleasing customers.
• Proficiency in computer applications including Oracle, Microsoft Excel, Word, etc.
• Exceptional communication and interpersonal skills; ability to effectively and concisely communicate and build relationships.
• Resolution management skills: ability to resolve escalated issues in a timely manner with strong research ability.
• Excellent organizational skills and attention to detail; ability to prioritize demands and multitask to complete daily objectives.
• Ability to prioritize and execute tasks effectively in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Dependable with a strong work ethic.
• Adaptable to change with a positive attitude.
• Willingness to work extended hours as needed during fiscal month and quarter-end as defined by management.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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