Project Coordinator, White Glove Delivery Service Job Listing at Kelly Services in San Francisco, CA (Job ID US3602535_BH9972126)

Description

Title: Project Coordinator – White Glove Delivery Service 
Contract Duration: December 31, 2025
Contract Type: W2 under Staffing Supplier
Pay Rate: $22,86/h
Start Date: ASAP
Location: San Francisco, CA - 100% Remote
Visa Sponsorship: Not provided
Executive Summary
We are seeking a strategic, resourceful, and high-performing Project Coordinator to join our client's growing White Glove Delivery Service team. You will play a vital role in live operations by engaging with dashers, ensuring impeccable service standards, analyzing delivery data, and spearheading process improvements. The ideal candidate is detail-oriented, thrives in a fast-paced environment, communicates effectively, and is motivated to become a subject-matter expert in a rapidly evolving product space.
Key Responsibilities

• Proactively contact dashers to set clear expectations and instructions for various white glove delivery types
• Train, re-educate, and support dashers when delivery non-compliance occurs
• Address dasher-related issues with empathy, urgency, and creative problem-solving
• Analyze delivery data to identify trends and process improvement opportunities
• Spearhead and execute workflows to meet exceptional service-level agreements (SLAs)
• Communicate findings and collaborate with cross-functional teams to improve processes
• Develop deep expertise in product features, processes, systems, and tools
• Contribute to world-class customer service and operational excellence within the team
• Work independently and effectively multi-task in a high-pressure, fast-moving environment

Skills & Qualifications

• Bachelor's degree or equivalent work experience
• Fluent in Spanish and English (written and verbal)
• 2+ years' experience as a project coordinator in technology, grocery, or convenience industries
• Highly motivated with the ability to work independently
• Strong problem-solving abilities and adaptability to undefined challenges
• Exceptional attention to detail and strong organizational skills
• Above average technological fluency and comfort with Google Sheets/data analysis
• Typing speed of 40+ WPM and top-tier written communication skills, including grammar and brand tone
• Willingness to work weekends and occasional extended hours (up to 60 hours/week with prior notice)

Nice to Have

• Familiarity with G-Suite, Slack, Atlassian, Salesforce
• Previous experience in grocery, convenience, or live delivery operations

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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