Vice President, Sales and Service Job Listing at Kelly Services in Gaithersburg, MD (Job ID 10096102)

Description

 

Vice President, Sales and Service (Life Sciences)
Location: Would need to relocate to Maryland, relocation assistance provided
Salary: $350,000-$400,000/year with up to 40% target bonus

Overview

The Vice President, Sales and Service is responsible for leading the North American commercial organization, including Direct Sales, Field Service, Technical Support, and Applications Development. This executive role owns full P&L responsibility and is accountable for driving revenue growth, profitability, customer satisfaction, and operational excellence across a broad life sciences tools portfolio. The role operates within a highly matrixed, global organization and partners closely with Marketing, Supply Chain, Operations, and senior leadership to align strategy, execution, and talent development.

Key Responsibilities

• Lead and execute strategic and tactical sales plans to achieve financial, operational, and customer satisfaction goals across North America.

• Manage a large, multi-layered organization of sales and service leaders, serving as a true “leader of leaders.”

• Own P&L responsibility for a $500M+ revenue organization, including budgeting, forecasting, and financial performance management.

• Partner closely with Marketing to drive market awareness, demand generation, and revenue growth initiatives.

• Oversee Field Service, Scientific Support, and Applications Development to ensure exceptional customer experience, loyalty, and retention.

• Build, mentor, and retain high-performing commercial and service teams through structured development, coaching, and succession planning.

• Work cross-functionally and globally to support product innovation, efficient supply chains, regulatory compliance, and operational scalability.

• Develop and maintain strong executive-level customer relationships to expand existing accounts and capture new business opportunities.

• Lead sales operations including forecasting, territory and account planning, performance tracking, incentive programs, and compliance.

• Drive continuous improvement, transparency, and collaboration across a complex matrixed organization.

• Contribute as a senior member of the leadership team to overall business strategy, quality, and customer satisfaction.

Required Qualifications

• Master's degree in a life science discipline (e.g., biology, immunology, biotechnology); MBA strongly preferred.

• Minimum of 15 years of experience in sales within a scientific or life sciences organization.

• At least 8 years of experience leading large-scale sales and service organizations in the life sciences tools or diagnostics space.

• Proven success managing full sales operations including Field Service, Technical Support, Applications Support, and Applications Development.

• Demonstrated ability to lead large teams (200+ employees) with significant P&L responsibility ($500M+ revenue).

• Strong experience operating in global, matrixed environments and influencing across cultures and geographies.

• Track record of talent development, organizational scaling, and driving change in complex organizations.

• Strong financial acumen, including budgeting, forecasting, and performance management.

• Willingness and ability to travel nationally and internationally up to 80%.

• Ability to be based in or relocate to the U.S. East Coast region (hybrid/on-site expectations apply).

Preferred Attributes

• Experience within life science tools, instrumentation, reagents, or related technologies.

• Global mindset with cultural fluency and experience working across international teams.

• Thrives in private or entrepreneurial company environments.

• Long-term leadership ambition with interest in broader general management responsibility.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Science & Clinical?

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world's most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals—it's the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website