Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Background Screening & Right to Work Specialist OverviewThe Global Business Services Center (GBSC) is Mastercard's shared services organization supporting the business in all countries and business units. This position is responsible for ensuring background screening and right to work verifications are completed for new hires, primarily for the APAC region.
Role
Background Screening & Right to work Specialist
• Provides resolution for Mastercard employee related inquiries, external customers and suppliers
• Support background screening of new hires and existing employees as required by regulations and/or client agreements through vendor, ensuring timely completion, smooth candidate experience and compliance with local laws and Mastercard policy.
• Support right to work verification for new hires to ensure Mastercard complies with local laws.
• Use case management system to document, track and log inquiry resolutions.
• Escalates in-scope, complex cases to Subject Matter Expert or Tier 2 when appropriate, with complete documentation on work performed to date, following through on issue until adequately resolved
• Manages confidential data in a professional manner and according to U.S HIPAA rules and MasterCard confidentiality requirements
• Ensures audit compliance through transaction processing and approval flows
• Assists with the identification of process improvements and, with guidance, participates in the implementation of improvements
• Performs ongoing documentation and procedures maintenance as required
• Complete simple to moderately complex special projects, as needed
• Assists with training of new hires and changing programs and business processes
Customer Service
• Provides superior customer service according to the GBSC standards
• Operates in a professional manner that is responsive and flexible to cultural differences
• Performs at level that assists in attaining overall and team-level performance measure and goals
• Plans and organizes work so the Service Level Agreement objectives are realized
Relationship Management
• Maintains positive work relationships with members of other teams in the GBSC to communicate effectively and to ensure compliance with cross-team responsibilities
• Assists in establishing and maintaining strong, collaborative relationships with internal and external customers to identify additional ways to be of service and ensure customer satisfaction
All About You
Education & Experience:
• Minimum of 2 years experience in shared services or HR role
• Experience performing daily transactions; exposure to analysing work for quality, productivity and timeliness
• Experience suggesting process improvement activities
• Experience in background screening or right to work processes preferred
Skills:
• A highly organized, articulate individual who knows how to develop and maintain excellent working relationships as well as providing customer satisfaction as needed
• Ability to manage multiple tasks simultaneously acquired through previous experience in related field
• Strong emphasis on customer service with strong problem solving and troubleshooting skills
• Demonstrates a high degree of comfort navigating multi-channel communication platforms and sites
• High level of accuracy and attention to detail
• Work effectively in dynamic, time-sensitive, high volume environment
• Workday experience a plus
• Ability to work with minimal supervision and is collaborative/team-oriented
• Experience with Microsoft suite of office productivity tools (i.e., MS Outlook, MS 365, MS Teams)
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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