Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Sales Overview:About Ethoca, a Mastercard company
At Ethoca, you can join a team of top business and technology innovators who are transforming the industry. We are changing the payments landscape and reinventing the way global merchants and issuers combat fraud and reduce costs, and increasingly over the coming years how we help elevate consumer experiences. Our relentless customer focus is what makes us a multi award-winning business.
We believe that when people come together, it unlocks potential. Our collaborative environment enables our teams to deliver and develop solutions that provide safety, security, and convenience for our customers.
Ethoca is a place where risk-takers thrive, change makers excel, and innovators shape a better tomorrow. Innovation requires taking thoughtful risks and moving with speed and agility, so that's what we do. We invite our employees to bring their hearts, minds and whole selves to work every day to push boundaries and dream up new possibilities Let's create new possibilities together.
Role Overview
Ethoca is looking for a Merchant Sales Director to grow our merchant ecosystem in the European region and to drive our customer experience strategy forward, by consistently innovating and problem-solving.
• Ethoca is viewed as an extremely successful Mastercard acquisition. To support our continued growth and success, we are seeking a Merchant Sales Director for the EU region.
• Responsible to drive our customer experience strategy forward, by consistently innovating and problem-solving
• The ideal candidate is passionate about the customer experience journey, highly motivated, persistent, and intellectually curious, analytical, and possesses an entrepreneurial mindset.
Responsibilities
• In this customer facing position, you will focus on growing Ethoca's enterprise merchant network in the European region.
• This role will have a specific focus on selling Ethoca's Consumer Clarity solution to EU based merchants.
• You will partner alongside Mastercard/Ethoca account management and business development teams to identify and drive new Clarity prospect opportunities and deliver new revenue opportunities
• You will work closely with the Ethoca Product and Technology teams to solve complex challenges and as well as provide key market feedback
• Work with our Market Development Representative to ensure methodical prospecting within target enterprise customers through various methods, LinkedIn, phone, email etc.
• You will have responsibility for helping drive Europe merchant revenue
• Accurately input and track all prospecting, lead management and sales activity in Salesforce
• An ambassador for Ethoca at industry tradeshows and networking events
Experiences
• Several years' experience selling successfully to Tier 1 enterprise merchants
• Skilled at running a consultative sales process from start to finish
• Strong understanding of the payments/fraud ecosystem and the tools used to manage fraud, data and chargebacks
• You are a strong, confident, and exacting writer and speaker. You communicate your vision and roadmap effectively to a wide variety of stakeholders
• Continually observe and evaluate the market and competition to see how it's evolving and the potential impact
• Ambitious, driven, experienced and commercially minded
• Action-oriented, with strong planning and analytical skills, as well as rigorous attention to detail
• High emotional intelligence level
• Have a clear mission that focuses on the attention of your customer's need above your own
• Identify areas where resources fall short of needs and provide thoughtful and sustainable solutions to benefit the team.
• You are skilled at explaining technical problems succinctly and clearly.
• You are always looking for potential solutions to solve problems
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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