Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Technology Account Management Overview:The Technology Account Management (TAM) role is to focus on key issuing and acquiring customers, and to fully aligned with the Mastercard account teams. TAM team members are responsible for all aspects of the technology and operational relationship with the customers and are responsible for the customers' overall operational relationships with Mastercard.
The TAM team member has a high degree of business and technical expertise in all aspects of issuing, acquiring and processing technology, releases, contactless, mobile, ecommerce, MDES, MC Send, Mastercom, etc.
• Do you thrive in a fast-paced customer facing environment?
• Do you have a natural curiosity about technology?
• Do you possess the ability to quickly learn, explain, and bridge the gap between business, product, and technology?
• Do you have the ability to build relationships, influence and lead cross-functional internal and external teams?
Role:
• Partner with Account, Market Development, Product & Engineering, Technology, and all other functional units throughout Mastercard, to manage and/or facilitate implementation of any new products and/or technology enhancements.
• Oversee Mastercard activities related to the technology design and implementation of Issuing/Acquiring customer projects and to ensure customers' and Mastercard's needs are met.
• Grow and manage close working relationships with Issuing/Acquiring customers' partnership scheme contact and decision-making-level contacts.
• Review applicable Mastercard information regarding changes to Mastercard rules or products, tools, and services with Issuer/Acquirer customer contacts.
• Drive Issuer/Acquirer customers and internal staff to ensure compliance with all Mastercard technology enhancements.
• Accountable for Issuer/Acquirer overall operations satisfaction and integration with Mastercard.
All About You:
• Able to quickly grasp technical concepts and analyse business needs to develop a course of action that effectively integrates technical and business components to yield quantifiable results for Mastercard Worldwide and our client(s)
• Build and maintain strong, positive working relationships at all functional levels internally and externally.
• Previous experience in payment network, credit and debit card, mobile app operations (issuing and acquiring) with emphasis on authorization, clearing, settlement, fraud/ risk management desirable, dispute resolution, mobile or e-commerce or EMV or contactless technology are desired.
• Technology and operations related skills required, project management and implementation skills required desired
• Strong written, verbal communication and analytical/problem solving skills.
• Strong learning agility, multitasker, intellectual curiosity, and comfort with ambiguity.
• Comfortable interacting with all levels of management and working in a cross-functional / matrix environment both internally and externally
• College education with emphasis on information technology and/or data communication industry experience.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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