Lead Platform Engineer - Service Management Job Listing at Mastercard in Pune, MH (Job ID R-265019)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Platform Engineer - Service Management "Job Overview: Primary responsibilities include overall accountability of ITSM Service Management as well as satisfying the intended business results. Core responsibility for managing relationships and communicating with the project sponsor, senior management and a wide range of project contributors. Identifies key barriers to a team's success and actively manages all mitigation activities.

Role
The role will have equal ITSM Management and PMO responsibilities as follows:

ITSM Management: we have developed a ITSM management process which monitors, governs and assesses within our Database Engineering areas. The successful candidate will drive this process with responsibilities as follows:
• Day to day management and running of the end to end one aspect of Service (Incident/Problem/Change/Asset) management process
• Ensuring governance of process efficiently & effectively with aim to have organizations KPIs meeting expectations
• Chair relevant meetings and follow-ups with technical team
• Provide accurate reporting on the progress
• Liaise with multiple stakeholders and teams across the wider business to ensure quality and governance is progressed efficiently
• Identify and drive areas for improvements where suitable

PMO: Provide support to the current PMO and to help embed processes and governance in this area via the following activities:
• Produce senior management board packs, Steering & Operating Committees and other ad hoc board requests
• Work with other members of PMO, support production of meaningful plans at programme and portfolio level, monitoring progress against tasks and analysing information to track project status
• Manage RAID at programme and portfolio level
• Ensure governance is followed for all processes and documents are version controlled and saved in the relevant area
• Drive Project Managers for weekly reporting; to challenge where necessary to circulate to key stakeholders to the agreed timelines

All About You
• Previous ITIL management or PMO experience in a mid/large corporate organisation
• Experience of working in a cross-functional environment
Certified in Mastercard equivalent Federated Incident or Change Management or Problem Management
• Understanding of both Agile and Waterfall methodologies and working environments
• Excellent planning, organisation and analytical skills
• Excellent communicator, both verbal and written
• Strong stakeholder management skills
• Proactive and flexible, with the ability to work collaboratively as part of a team and as an individual

Education:
• Bachelor's degree or equivalent combination of training and experience.
- FIM/FPM/FCM or equivalent Certified
• Scrum / PMP / SAFE Certification preferred

Knowledge / Experience:

• Advance level knowledge of Service Management aspects especially on Incident, Problem and Change management
- Experience in running Change review Boards and Problem Investigations
- Advanced knowledge and demonstrated expertise in the areas of planning and project management required processes and techniques.
•5 to 8 years of experience with structured methodology and project planning tools.
•Knowledge of MasterCard and the payments industry preferred.

Skills/ Abilities:
• FIM/FPM/FCM certification
- Listening, oral, written and presentation skills and effective interpersonal skills.
•Organizational and planning and multi-tasking skills.
•Strong leadership, interpersonal, relationship-building and negotiation skills required with a solid track record for developing internal and external relationships.
•Demonstrate ethics and values to generate high team trust.

Work Conditions:

•Some travel may be required.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website