Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Lead, Technical Program Manager Mastercard is a world leading payments and technology company with the aspiration to help reshape the digital economy so everyone can realize their ambitions. Technology is our product, and we pride ourselves in using the latest technologies to create secure, customer centric experiences.We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Overview
Job Title
Lead Technical Program Manager
Technology Strategy and Enablement team is looking for a Lead, Technical Program Manager (TPM) responsible for owning and driving the projects related to Agile Workflow Management (Rally/Jira, and Aha), Mastercard Global Integrity Checks (MaGIC) and strategic efforts such as Rally to Jira migration etc.
The Role
Successfully deliver major projects and complex assignments with broad scope and long-term business implications. Our TPMs conceptualize, rationalize, and drive multiple simultaneous projects to deliver engineering work across the portfolio in our scrum execution model. You will contribute to the strategies and design choices to build comprehensive believable and achievable execution plans to deliver new features and capabilities for our customers. You may drive the execution of a feature through the full stack or may drive a project which spans multiple teams and integrations, reporting meaningful status along the way.
All about you
• Well versed in multiple Agile workflow tools, specifically with JIRA
• Manages scrum team(s) that will build, operate and maintain software to meet business needs
• Obsessed with results, and effectively communicate the objectives and how success will be measured to the team members.
• Develop and drive metrics for team delivery through in-house and vendor (SaaS) based tools.
• Act as Scrum Master / SAFe agilist and drive all ceremonies
• Implement Scaled Agile Framework and / or other Agile methodologies
• Guide, mentor & coach the team(s) on Agile Scrum, SaFe and TDD principles
• Remove impediments with the right sense of urgency, or guide teams in doing so
• Build a trusting and safe environment for the team where problems are discussed without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving
• Coordinate with cross functional teams within MasterCard across locations to ensure project success
• Being keenly aware of what is being delivered by the team and why, and the big program picture
• Maintain, Radiate and Present project related information, & metrics for leadership review
• Coordinate initiatives for automation, defect metrics and overall quality initiatives
• Recommend strategic direction, continuous improvements and policy changes.
• Advance operational and business concerns or issues relative to future business programs, projects, or enhancements that may affect consistent delivery of quality services.
• Lead Project/Program management activities around cost, schedule, quality etc.
• Own collection and reporting of platform metrics
Qualifications:
• Bachelor's degree in Computer Science, ISM or a related field (Master's degree preferred).
• 10+ years of technical program delivery experience including development and testing software
• 5+ years of experience in using JIRA
• Knowledge of multiple software development concepts and Methodologies
• Detail-oriented, proactive and able to function under pressure in an independent environment along with a high degree of initiative and self-motivation to drive results.
• Strong communication skills - both verbal and written – and strong relationship, collaboration skills
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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