Manager, Business Operations, Canada Job Listing at Mastercard in Toronto, ON (Job ID R-258152)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Business Operations, Canada Manager, Business Operations, Canada

Role Overview:

Reporting to the Canada Strategy team we're seeking a Manager, Business Operations to be a project manager and communications coordinator among all functions within the Mastercard Canada business (plus key Americas partners) to build, support and maintain Canada's operational foundation to maximize the productivity of the Canadian Leadership Team.

This role will partner closely with the Division President, Canada and the Strategy team on the following areas of accountability:

Owning and coordinating the completion of deliverables for all core operational rhythms including pipeline reviews, QoRs and action planning (in partnership with Strategy and Finance leaders)

Ongoing ownership of agendas for Canadian Leadership Team meetings to ensure completion of all operational deliverables (e.g. business and action plan updates)

Coordinating completion of Division President + ALT & ELT briefing documents for all Canadian customer meetings and internal and external events to best align to business priorities

Leading the completion of the Canadian Leadership Team's collated responses to a diverse range of dynamic topics (e.g. earnings prep, customer feedback on a ley topic)

Coordination of ALT and ELT executive visits to Canada (ALT and ELT) and the ongoing alignment of Americas executives to key customer opportunities in Canada

Liaising with Internal Communications team to ensure operational priorities and focus areas are reflected in newsletters, Town Halls, and other key communications from the Division President



Required Experience & Skills:


Experience in operations and project management: Experienced project manager capable of handling multiple operational needs simultaneously and prioritizing effectively. Ability to synthesize disparate concepts and work streams into coherent easily understood programs

Adaptable: Comfortable with ambiguity and able to flex as needed in a dynamic working environment. Ability to prioritize and manage a diverse set of competing needs. Ability to excel under pressure and manage fast turnarounds with leadership visibility

Advanced communication skills: Strong written and oral communication skills a must. Ability to zoom in / out on topics, then translate into written materials that enable a senior executive to understand and action. Strong slide and content creation capabilities with minimal guidance. Strong attention to detail

Strong Interpersonal Skills: Strong ability to build relationships, influence diverse stakeholders, drive accountability and collaborate at all levels of the organization. Very strong EQ to navigate different leadership styles to drive collaboration and consensus Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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