Manager, Experience Research Job Listing at Mastercard in O'Fallon, MO (Job ID R-216832)

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Experience Research Mastercard is looking for a brilliant and passionate experience researcher to join our innovation consulting team, Digital Labs, working with Mastercard's global customer base of Fortune 500 companies and spanning all aspects of global commerce.

In this role you will be a key member of a highly agile and expert team of innovation strategists, developers and designers working to build and test conceptual prototypes and quick-to-market pilots. You will lead quantitative and qualitative research efforts as part of our client delivery team and other research activities as needed to support our business initiatives. This is an exciting opportunity to become part of a world-class innovation team, dynamically solving real-world customer problems, and delivering transformational product and service solutions focused on globally trending topics and issues.

RESPONSIBILITIES

• Conduct qualitative research, selecting the best approach and methods for the research goals, including but not limited to: focus groups, in-depth interviews, concept testing and usability testing. You'll plan and execute the research, work with any 3rd parties, synthesize and analyze the data, and compile a report of the findings and insights, presenting them in a meaningful and engaging way to clients and stakeholders.
• Conduct quantitative research, selecting the best approach and methods for the research goals, including but not limited to: surveys and validation studies. You'll plan and execute the research, work with any 3rd parties, synthesize & analyze the data, and compile a report of the findings and insights, presenting them in a meaningful and engaging way to clients and stakeholders.
• Provide additional research support as needed for activities such as: persona development, heuristic reviews, journey mapping, exploring new research tools and methods, creating resource/template libraries, and providing research training and mentoring to other team members.
• Be a UX Research SME for the Digital Labs team and our internal stakeholders - act as a trusted & expert advisor for all research activities, establish qual and quant research best practices, help evolve and refine our service offering, and recommend the best approach and methods to achieve the research goals.
• Be a UX Research SME for our clients – educate clients on UX Research methods and best practices with confidence and expertise, field questions knowledgeably and openly, and understand and advocate for user-centered design and design-thinking methodologies.
• Be an open thinker and collaborative team member. Work closely with clients and stakeholders to understand their users, business needs, goals of the project, and how your work fits into the larger picture. Freely share your knowledge, time, and energy with the team as we work together to deliver value to our clients in a high performing, challenging and engaging environment.
• There may be opportunities to travel, willingness to travel is a plus.

MUST-HAVE SKILLS

• Strong experience in a UX Researcher role, 5+ years.
• Strong experience creating high quality research artifacts such as screeners, discussion guides, test plans, and findings reports.
• Strong experience synthesizing and analyzing data using various methods to ensure accurate data collection and representation, and to generate deep and meaningful insights.
• Strong experience presenting research findings and explaining research concepts in an expert and engaging way to stakeholders and clients.
• Experience working closely with designers and product teams, and ability to help drive consensus amongst differing viewpoints.
• Ability to work quickly and independently, and to accept feedback, direction, and shifting priorities graciously.
• Experience with common UX research methods and tools, including remote and in-person moderation.

NICE-TO-HAVE SKILLS

• Experience with design thinking or other innovation/user experience design and ideation methodologies and techniques.
• Experience conducting research on mobile applications, and/or other tech channels such as AI, conversational experiences (chat/voice), wearables, touch screen displays, payment devices, or retail.
• Experience creating and/or using a variety of design artifacts, for example personas, journey maps, user flows, scenarios, storyboards.
• Visual design skills, especially presentations.
• Experience in both start-up and corporate environments. In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

 Apply on company website