Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Management OverviewThe Mastercard Move team is looking for a Manager, Transfer Solutions, to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
o Participate in Developing and executing market strategy aligned with the global Mastercard Move Solutions strategy
o Proven track record of developing and managing local platform business and global product management in multiple countries
o Strong technical and business background
o Deep knowledge about multiple stakeholder management
o Experience for negotiate, execute and manage large customer commercial relationships and agreement processes with clients
o Provides support to sales and customer facing teams with communication and training on product functionality and enhancements.
o Interpersonal and negotiation skills - extensive experience in communicating in international environment at senior management level.
o Bring the voice of the market back to the implementation team to ensure customer relationship needs are met
o Provides support by identifying and resolving customer challenges by engaging the relevant Mastercard/partner teams and escalating to senior colleagues when required
o Develop bespoke solutions to develop ecosystem infrastructure build
o Develop region specific Product/sales strategies to help drive sales of Mastercard Move and Local Money Transfer Platforms and associated Value-Added-services
o Conduct opportunity assessments on new ideas and concepts and provide design specifications for product enhancements to Product Development
o Develop new partner/alliance relationships and maintain and strengthen existing partner/alliance relationships Managing Platforms team for day to day business
o Provides subject matter expertise on a specific product or segment of products and identifies product innovation opportunities
All About You
o Bachelor's degree and equivalent work experience
o Expert relevant work experience with a core knowledge of data processing concepts and financial industry/banking operations practices
o Deep knowledge and understanding of payment solutions, with significant experience in product, sales and business development
o Action oriented and results driven and with a disciplined approach to deliver sales targets, financial analysis, and strategic development
o Strong relationship management skills - experience of managing multiple stakeholders in a multicultural environment. Strong negotiating and influencing skills, with the ability to execute through others who do not report directly to you.
o Committed to quality with a strong focus on customer needs
o Language Skills: Fluent English
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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