Principal, Security Monitoring Response - Crisis Management Job Listing at Mastercard in O'Fallon, MO (Job ID R-272142)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Principal, Security Monitoring Response - Crisis Management Overview

Mastercard's Corporate Security organization protects the trust that makes every transaction possible. Within that mission, the Global Fusion and Intelligence program leads a worldwide network of Fusion Centers, enterprise crisis response, threat intelligence operations, and forward-looking Threatcasting capabilities.

The Principal, Security Monitoring and Response sits at the center of that mission. This role carries enterprise-wide accountability for the safety of our people, the protection of critical assets, and the continuity of operations across a global footprint. It demands more than operational expertise: it requires the judgment to make sound decisions when information is incomplete, the composure to lead under pressure without sacrificing accuracy, and the credibility to brief the most senior levels of the organization with precision and confidence.

This is a role for someone who earns trust through competence, leads through decency, and brings out the best in the people around them. The ideal candidate is as effective in a room full of executives as they are in a 3 a.m. crisis call. They understand that how a team responds to difficulty is just as important as whether they respond at all.

Mastercard operates a follow-the-sun model for global crisis coverage. This role requires readiness to lead outside standard business hours when the mission demands it.

Responsibilities

Serve as incident commander or senior advisor during enterprise-level crises affecting Mastercard's global operations, technology, reputation, or workforce. Your judgment in these moments shapes outcomes for the organization and the people within it.

Coordinate situational awareness and response actions across regional teams, ensuring that the right information reaches the right people at the right time, with clarity and without noise.

Translate complex, fast-moving operational data into concise, accurate briefings for senior executives and board-level audiences. Your communication must drive decisions, not defer them.

Own the design and maintenance of enterprise crisis management frameworks, playbooks, and governance structures that keep the organization prepared and compliant across evolving regulatory environments.

Lead crisis simulations and tabletop exercises with Mastercard leadership, regulators, and external partners. Build the kind of organizational muscle memory that makes the real thing feel manageable.

Institutionalize lessons learned from real incidents and exercises. Continuous improvement is not a phrase here; it is a standard.

Cultivate and sustain partnerships with law enforcement agencies, government bodies, and industry organizations including FS-ISAC, INTERPOL, and Europol. These relationships are strategic assets and must be managed accordingly.

Develop and report performance metrics that demonstrate the program's readiness, impact, and trajectory. The ability to measure and communicate value to senior leadership is as important as the operational work itself.

Mentor regional crisis managers and analysts with the same decency and rigor you bring to the mission. A culture of accountability, psychological safety, and shared excellence does not happen by accident; it is built intentionally.

All About You

Extensive experience leading crisis response, intelligence operations, emergency management, or related functions within a global or highly regulated environment. You have been in the room when it mattered and performed.

A track record of leading enterprise or multi-region incident response and business continuity programs at scale, with demonstrable outcomes.

Deep familiarity with operational resilience and regulatory frameworks within financial services or similarly complex industries.

Executive-level communication skills, both written and verbal. You can brief a C-suite audience under pressure, synthesize ambiguity into actionable clarity, and hold a room without losing the thread.

A collaborative leadership style that brings people together across functions, time zones, and organizational structures, without sacrificing decisiveness when speed is required.

Experience engaging with public-private partnerships, intelligence networks, or law enforcement agencies, domestically and internationally, is strongly preferred.

An advanced degree or professional certifications such as CBCP, CEM, or PMP are a valued complement to operational experience. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $152,000 - $258,000 USD Purchase, New York: $175,000 - $297,000 USD

 Apply on company website