Senior Analyst, Security Resolution Job Listing at Mastercard in O'Fallon, MO (Job ID R-252297)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Security Resolution Overview:

The Security Resolution Management team is a group in the Mastercard Franchise organization with a specific focus on identifying and mitigating account data compromise (ADC) events at a global level, with a heavy focus on data breach events, cyber security, and overall security affecting Mastercard Customers and external entities. This team acts as an intermediary between our issuing and acquiring customers during the management of security events.

Role:

This Senior Analyst role will manage the Triage Function and will be the starting point for generation of all new ADC cases. This role will have the responsibility for the intake of data from a variety of sources (both internal/external) to review, triage and action/assign. The actions will include:
• Determination of the type of ADC investigation based on data and information provided.
• Support of customer inquiries for ADC platform(s)
• Conducting fraud analysis, investigations, and performing internal and OSINT research to guide the investigation lifecycle.
• Regular communication with customers and educating them on program rules and changes to the program.
• Completing independent research leveraging internal tools as well as OSINT.
• On an ongoing basis, train, educate and stay current on industry trends, security issues, threats, techniques, compromise methods and impacts to payment card fraud.
• Identify trends and emerging fraud techniques in a fast paced, technical environment.
• Identify, analyze, and bring about improvement in the existing business processes for the purpose of optimization and meeting new quotas or quality standards.
• Manage complex issues, events and situations, both internally and externally.

All about You:

• Must understand and be able to appropriately manage sensitive and confidential data.
• Knowledge of payment card data process and ecosystem preferred.
• Knowledge of payment acceptance methods utilized by Mastercard Customers along with the specific risks to the data elements needed to complete fraud.
• Be able to perform independent research and have case management and investigation skills.
• Motivated self-starter with the ability to successfully multi-task and work on investigations/projects independently.
• Must possess good analytical and communication skills.
• Strong organizational skills, detail-oriented and ability to deal with confidential data.
• Experience with MS Office suite (Word, Access, PowerPoint, and Outlook) at a minimum. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $82,000 - $131,000 USD

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