Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Business Continuity Analyst Member of Mastercard's Business Continuity (BC) Team, providing business continuity planning and exercising consultancy and resilience toolset support to our many internal stakeholders. Metrics generation, project support and business liaison are also core elements of the role.JOB DESCRIPTION:
• As a BC Business Partner, you will provide focused and relevant business continuity practice advice to your assigned BC stakeholders to assist them in meeting their corporate resilience requirements; committed to meeting KPIs in this regard.
• You will deliver group training sessions to your stakeholders, as well as 1:1 sessions as needed, to train them on how to use the software tool (Fusion) and how to complete their Plan and any assigned exercises.
• You will help to raise awareness of our program, highlighting its importance to the resiliency of Mastercard.
• Perform quality assurance checks on the most critical Plans in your area.
• Troubleshoot and resolve less-complex technical issues within the corporate resilience toolset (training provided), and escalate complex BC and toolset related issues and requests to senior team colleagues.
• Maintain technical administration process documentation.
• Champion for automation, standardization and technical process efficiency within Enterprise Resilience
• Project management support and administration – support colleagues in the design and execution of program enhancements.
• Metrics reporting and assurance.
• Help with audit and regulatory enquiries, providing evidence for responses upon request.
• Support the Crisis Management team during an incident or crisis.
EXPERIENCE & QUALIFICATIONS:
• Excellent written and spoken English language communication skills are a core requirement
• Bachelor's degree (preferably related to Technology, Resilience or Engineering) or equivalent combination of experience and formal education required
• Minimum of three years' experience in a similar or relevant role required
• “Fusion” tool experience highly advantageous
• Experience of working in a customer service support environment highly advantageous
• Experience of contributing to the maintenance of ISO22301 accreditation advantageous
• Salesforce experience advantageous
• ISO22301 Lead Auditor/Implementer certification advantageous
• Experience in the design and delivery of management information metrics advantageous
• Project management experience or accreditation advantageous
• Financial services experience advantageous
• Regulated environments experience advantageous
PERSONAL QUALITIES:
• High attention to detail
• Ability to drive consistent and repeatable results with limited supervision
• Strong analytical background with excellent problem-solving abilities
• Ability to prioritize assignments and multi-task
• Copes well in a dynamic, complex environment
• Ability to communicate technical information to a non-technical audience
• Strong communication skills that allow you to build a rapport with your stakeholders
• Ability to anticipate client needs before they arise and present possible solutions or recommendations
• Be personable yet able to challenge/question constructively when necessary
• Develop relationships with a diverse group of internal customers to achieve results
• Passion for personal development and learning
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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