Senior Learning Experience Designer Job Listing at Mastercard in Lisbon, Lisbon (Job ID R-271457)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Learning Experience Designer Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Job Overview:
We are looking for a Senior Learning Experience Designer (LXD) to play a pivotal role in crafting high-impact, end-to-end learning experiences. This role will break new ground, lead with a consultative mindset and translate complex business and learner needs into engaging, scalable solutions.
At Mastercard, our people are our greatest asset. We are deeply committed to setting employees up for success from the moment they join, and supporting them through key career transitions along the way. The Sales & Customer Success team designs and delivers cohesive experiences across the globe.
This role will be instrumental in designing and shaping these end-to-end employee experiences, with a particular focus on sales and customer success learning cohorts, and career development moments that matter. Partnering closely with the Sales & Customer Success Academy, subject-matter experts, Program Managers, and other key stakeholders, the Senior LXD will deliver learning solutions that enable both immediate readiness and sustained sales success - while meeting the diverse needs of a global, multi-generational workforce.

Key Responsibilities:
• Analysis:
o Collaborate and consult with Program Managers/Stakeholders to understand training needs, learner profiles, and performance gaps.
o Conduct learning needs analysis (LNAs) to customize learning paths and strategies.
o Adapt & maintain existing training materials, including internally created content and content libraries.
• Design:
o Partner with our Sales & Customer Success Program Managers, SMEs, and other stakeholders to prototype and build end-to-end experiences, ensuring alignment with strategic goals.
o Choose appropriate instructional design modalities (beyond just e-learning) for content development and implementation, considering scalability, and maintenance.
o Draft design documents, such as curriculum maps, course outlines, storyboards and learning objectives
o Curate content libraries and maintaining content improvements and updates.
o Implement agile methodologies, using iterative development and feedback loops to continuously enhance learning assets.
o Incorporate visual design principles to ensure that presentations and learning materials are visually appealing and enhance the user experience.
• Development:
o Build engaging, effective, and interactive learning experiences using authoring tools.
o Implement product management methodologies to manage content iterations, prioritize updates based on user feedback, and ensure alignment with broader business objectives.
o Explore new tools and methodologies to break new ground.

• Implementation:
o Partner with Program Managers to ensure smooth rollout of learning experiences to support during the initial launch of training programs.
o Test and refine course materials based on feedback from beta tests or pilot sessions, using analytics and user behaviour metrics to inform refinements.
o Iterate on user feedback, employing agile product management practices to continuously evolve and enhance learning offerings.
• Evaluation:
o Gather feedback from learners and stakeholders post-training to assess the effectiveness of learning experiences.
o Collaborate with PMs to analyse key metrics - NPS/KPI.
o Implement revisions based on evaluation findings to ensure continuous improvement.
The Ideal Candidate:
• 3+ years of experience in a similar role, preferably in a fintech/tech environment/sales training
• Please share samples of your design work / Link to your portfolio
• Expert level knowledge of Learning authoring tools:
o Articulate - Rise & Storyline (Or similar)
o LMS Platforms (Cornerstone/Degreed/Absorb etc.)
o SharePoint publishing
• Ideal experience/skillset/qualifications:
o Graphic design (Adobe Illustrator/Canva/Figma)
o Video Production (Adobe Premiere Pro/Camtasia/Synthesia)
o Copywriting abilities
Exceptional organization and project management skills
o Comfortable using PM Tools, E.G. Monday.com/Asana/Jira etc.
• Self-directed and comfortable working within a distributed team.
• Strong visual design skills to be able to develop visually appealing and engaging content.
• Strong ability to influence across teams and build partnerships that drive business outcomes.
• Strong communication, and interpersonal skills (presentation & consultancy and training evaluation skills.)
• Expert knowledge of principles and methods for designing and delivering training material.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security training in accordance with Mastercard's guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website