Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Technical Program Manager Job Description TemplateBiz Ops Engineer
Who is Mastercard?
At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.Technology at MastercardWhat we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable. And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what's next.
Job Title:
Senior Technical Program Manager
Overview:
Act as Technical Program Manager for managing CTCM BizOps Team
Act as Scrum Master / SAFe agilest and drive all ceremonies•
Guide, mentor & coach the team(s) on Agile Scrum, SaFe and XP principles• Remove impediments with the right sense of urgency, or guide teams in doing so• Build a trusting and safe environment for the team where problems are discussed without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving•
Coordinate with various groups in MasterCard across locations to ensure success of the projects•
Being keenly aware of what is being delivered by the team and why, and the big program picture•
Maintain, Radiate and Present project related information, & metrics for leadership review•
Coordinate initiatives for automation, defect metrics and overall quality initiatives• Recommend strategic direction, continuous improvements and policy changes.• Advance operational and business concerns or issues relative to future business programs, projects, or enhancements that may affect consistent delivery of quality services.•
Lead Project/Program management activities around cost, schedule, quality etc.
All About You•
A very strong understanding and experience on SaFe Agile with certifications• Experience playing the Agile Scrum Master role for at least 3 years for new project software development teams formally and visibly applying Scrum principles and practices•
Good skills - facilitation, situational awareness, conflict resolution, continual improvements, empowerment, and transparency• Knowledge and practice of numerous patterns and techniques e.g. Burndown techniques, retrospective formats, defect handling etc..• Result Oriented Professional• Strong communication and stakeholder management skills involving Business Owners, Development Teams etc. Ability to guide teams.• Coordination and organization skills and the ability to work with multiple stakeholders and vendors across locations to ensure success of the project.• Strong understanding, inclination and experience towards Lean methodology in general• Strong understanding of project/program management techniques around cost, schedule, quality etc
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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