Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Technical Program Manager Overview:Mastercard is looking for a Senior Technical Program Management (TPM) to define/implement/operate a high performing TPM organization with a focus on End-to-End Service Delivery, road mapping, dependency and risk management, capacity planning, and stakeholder communications. This role will be the face of SD organization and help mature internal working relationships with the Commercial Solutions organization and implement an End-to-End operating model, using data to drive improved delivery and to effectively provide oversight and delivery against our prioritized commitments.
Our Service Delivery Team is a customer engagement platform empowering our global brands to forge stronger and more profitable customer relationships. We partner with program owners and development teams to drive innovative technology and services. Headquartered in O'Fallon, MO our customers operate across multiple locations. Location specific to Dublin, Ireland.
Role:
• Senior Technical Program Managers (TPMs) responsible for driving technical initiatives and projects.
• Collaborate with product managers, Infrastructure Engineering teams, and stakeholders to define project scope, goals, and deliverables.
• Identify and mitigate risks, dependencies, and roadblocks that may impact project delivery.
• Facilitate communication and alignment across cross-functional teams, ensuring transparency and accountability.
• Drive continuous improvement initiatives to optimize processes, tools, and methodologies.
• Provide leadership and mentorship to TPMs, fostering a culture of collaboration, innovation, and excellence.
• Establish key performance indicators (KPIs) and metrics to measure the success and impact of technical programs, tracking progress and making data-driven decisions.
• Act as a liaison between technical teams and non-technical member, facilitating collaboration and managing relationships to achieve project objectives.
• Conduct regular program reviews and retrospectives to assess project performance, identify areas for improvement, and implement corrective actions as needed.
• Lead the resolution of escalated issues and conflicts, fostering a positive and collaborative work environment focused on problem-solving and teamwork.
• Serve as a key point of contact for Commercial Solutions and Service Delivery, providing regular updates and insights on program status, risks, and opportunities.
All About You:
• BS in engineering, computer science, or related discipline equivalent.
•Technical program delivery experience including time developing and testing software.
• Proven track record in technical program management, with hand on experience in a leadership role.
• Proven track record of successfully delivering complex technical projects and programs, with both Product and Engineering driven initiatives.
• Experience with tools such as Aha, Jira, Rally/ALM, Confluence, Tableau, and DOMO.
Proven track record of data driven decision making and applying continuous improvement methodologies across teams.
Experience in an Agile environment and delivery methodologies such as Scrum and Kanban.
Advanced technical program delivery experience including time developing software and developing people.
• Excellent communication, leadership, and stakeholder management skills, with the ability to influence and drive consensus across cross-functional teams.
• Experience leading and developing high-performing teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities and stakeholders.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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