Case Management Coordinator Job Listing at MedStar Health in Columbia, MD (Job ID 161324)

Description

About the Job

Summary of position:
Join MedStar Health as a Clinical Operations Coordinator and play a vital role in supporting patient care through coordination, communication, and operational excellence. This role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys problem-solving, and takes pride in keeping processes running smoothly. 

Primary Duties and Responsibilities:

• Serve as a key liaison between providers, members, and internal teams
• Manage incoming calls and inquiries, ensuring timely and professional responses
• Coordinate and track pre-authorizations and clinical documentation
• Maintain accurate data in clinical systems and support reporting and analysis
• Assist with special projects, surveys, and outreach initiatives
• Prepare meeting materials, capture minutes, and support follow-ups
• Partner with clinical and case management teams to support patient care initiatives
• Ensure clear, consistent communication and close the loop on requests

Minimal Qualifications
Education

• High School Diploma or GED required 
• Bachelor's degree preferred

Experience

•  2+ years of clerical or administrative experience, including customer service; healthcare or medical office experience preferred 

Knowledge Skills and Abilities

• Ability to type 50 words per minute.
• Proficient with Microsoft Office Word and Excel.
• Ability to use multiple computer applications.
• Ability to operate standard office equipment.
• Ability to multitask and prioritize daily workload.
• Ability to work independently as part of a team and display innovation capability and initiative.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology preferred.