MedStar Medical Group Job - 49167915 | CareerArc
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Company: MedStar Medical Group
Location: Mc Lean, VA
Career Level: Entry Level
Industries: Not specified
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Description

General Summary of Position
Responsible for the coordination of patient care and access to services, provides materials and serves as a liaison with members of the patient's health care team as well as provides administrative support to the department physicians. Functions as a patient advocate, guides patients and families throughout the process. These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital's (GUH) philosophy, policies, procedures and standards.


Primary Duties and Responsibilities

  • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
  • Serves as navigator for patient and family members through coordinating care with all members of the healthcare team including physicians, clinic support staff and other members of the healthcare team.
  • Coordinates patient's appointments including office, specialists, testing, pre-operative, post-operative and surgical appointments.
  • Functions as a liaison between patients, families, health care team and community resources. Advocates for identifying and eliminating barriers to care.
  • Handles referral calls to ensure streamlined access to care. Ensures patient referral process for specialty services is coordinated, anticipating patient and family needs throughout the process.
  • Provides clerical and administrative support to physicians including answering the telephones, relaying messages, and transmitting information to the appropriate personnel. Composes and types the correspondence of various clinical and non-clinical documents. Manage physician's calendar and coordinates meetings, etc.
  • Schedules surgical cases and admissions for the department. Communicates posting information to physician, nurse and administrative staff within the department, as appropriate. Communicates scheduling information, including information regarding surgical schedule, Georgetown University Hospital facilities, policies and instructions to patients and families.
  • Obtains and uploads into the electronic medical records all previous medical records relevant to patient care including all surgical records, radiology and imaging reports and disks, pathology, cultures and lab work, etc.
  • Communicates referral requirements, patient's financial responsibility and other pre-visit information, as appropriate, including necessary procedures/examination preparations, e.g. NPO after midnight, according to departmental policies and procedures.
  • Appropriately and accurately scans and indexes documents, using correct naming conventions, into patient EHR.
  • Provides support services to patients and medical staff.
  • Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
  • Participates in multi-disciplinary quality and service improvement teams.


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    Minimum Qualifications
    Education

    • Associate's degree required
    • BA/BS preferred
    • CONSIDERATION WILL BE GIVEN TO AN APPROPRIATE COMBINATION OF EDUCATION/TRAINING AND EXPERIENCE required

    Experience

    • 1-2 years Experience in a medical clinical office is and previous experience as a patient registration associate or Administrative Assistant preferred

    Licenses and Certifications

    • No special certification, registration or licensure required

    Knowledge, Skills, and Abilities

    • Excellent interpersonal communication and customer service skills, and good telephone etiquette.
    • Knowledge of medical terminology.
    • Effective oral and written communication skills.
    • Ability to perform in a high-pressure environment.
    • Ability to organize and prioritize work.
    • Ability to deal effectively and professionally with a variety of different individuals.


    Why MedStar Health?
    At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

    • Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
    • Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
    • Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
    • More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

    About MedStar Health
    MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

    MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.


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