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Company: MedStar Medical Group
Location: Washington, DC
Career Level: Associate
Industries: Not specified
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Description

General Summary of Position

Status: Full-time, 40-hours per week
Schedule: Day/Evening/Night with rotating weekends (Must be available for all shifts based on department needs)
This position is represented by the Service Employees International Union (SEIU 722)

This is the first job in a series of two that are involved in the registration and/or admission of patients at WHC. This job may be located in Patient Access Services, Outpatient Registration, or in a department. Schedules patient appointments, registers patients, verifies or obtains demographic/ insurance information, and receives payments. May greet patients, answer the phone, validate insurance, answer questions/give patient information regarding preparation for tests/exams, and perform related clerical functions.


Primary Duties and Responsibilities

  • Receives and answers telephone calls. Schedules, reschedules, and confirms patient appointment(s), coordinating multiple appointments as necessary to reduce the number of visits the patient has to make. Gives instructions and/or answers questions regarding appointments and procedure(s)/test(s)/exam(s) per department/Hospital policy or directs caller to an appropriate individual for assistance. May mail appointment notices/ reminders.
  • Validates or obtains patient demographic and insurance information from the patient prior to arrival/appointment. Reviews Hospital records for earlier Medical Record numbers/ charts and has chart(s) pulled. Calls primary care or referring physician and obtains required pre-authorizations and/or referrals, results from earlier test(s), and any clarification necessary regarding test(s)/procedure(s)/admission. May phone insurance companies for levels of benefit coverage, pre-authorization, etc.
  • Greets and reviews information with patient upon arrival. Explains and secures needed signatures on Hospital consent/release forms. Obtains/re-verifies insurance coverage upon arrival photocopying insurance card and ID for record. Explains any patient obligation(s) and collects co-payments and partial payments for services to be received. May receive and secure patient valuables according to established policy/procedures. May escort or arrange escort service for patient to designated areas of the Hospital as needed.
  • May enter/verify charges in the computer and/or close cash registers counting currency, checks, credit card payments at the end of the shift.
  • Requests and receives medical records and/or assembles various admission packets, where applicable. Maintains including, but not limited to: number of patients registered, accurate account of the Hospital's census, physician case load, etc. May compile and/or print standing or ad-hoc reports/statistics.
  • May document and expedite referrals and transfers from external health care facilities for treatments or specialized procedures, according to standard department protocol.
  • May perform department specific activities, e.g., posting schedules; validating parking for discharges and clergy; creating patient files; code procedures/results into patient file(s); sending out test results; typing, filing, etc.


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    Minimum Qualifications
    Education

    • High School Diploma or GED required
    • May require up to l year of technical or other specialized training, such as training in typing/keyboarding/word-processing and office administrative procedures including customer service etc.

    Experience

    • Six to twelve months experience required as Office Assistant I or equivalent required, demonstrating organizational skills and a working familiarity with office computers (PC's and/or mainframes) performing word-processing/typing and/or data entry required

    Knowledge, Skills, and Abilities

    • Requires the ability to read and write; and knowledge of grammar, and arithmetic including fractions and decimals.
    • May require the use of standard office/medical equipment (i.e., typewriter, personal computer, data terminal, on-line printer, calculator, telephone, facsimile, copier, sterilizing equipment, blood pressure cuff, or tables); the preparation, comparison or checking of reports, records and related data; and basic use of formulas, charts, tables, drawings and knowledge of their application


    This position has a hiring range of $20.941 - $31.852

     


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