Manager of Site Support Job Listing at Mercy in Fort Smith, AR (Job ID JR2397862)

Description

Find your calling at Mercy! Leads the onsite field technicians providing tier 1 and tier 2 level support and works cross functionally with key stakeholders to provide IT support to CHI Hot Springs leadership, facility, CSH and Mercy. The IT Manager will also be responsible for a) adhering to CHI local processes and procedures and attending relevant required CHI meetings while supporting Mercy standard operating procedures, b) will work collaboratively with CHI Hot Springs COO in reviewing and prioritizing new project requests, ensuring the appropriate resources are engaged, c) serves as the primary escalation contact for day to day technical infrastructure support and non-Epic application support, d) manages the Mercy new technology requests/security review process for non-Epic supported applications and keeps inventory of all the third party applications in use by CHI, e) completes all the ordering for all the equipment at CHI Hot Springs and responsible for all inventory using CHI purchasing process and f) defines the technology services the onsite field technicians will manage through the Mercy Service Manager and CHI Service Manager support portals. Position Details: Manager of Site Support

Position is based in Arkansas.

Leads the onsite field technicians providing tier 1 and tier 2 level support and works cross functionally with key stakeholders to provide IT support to CHI Hot Springs leadership, facility, CSH and Mercy. The IT Manager will also be responsible for A) adhering to CHI local processes and procedures and attending relevant required CHI meetings while supporting Mercy standard operating procedures, B) will work collaboratively with CHI Hot Springs COO in reviewing and prioritizing new project requests, ensuring the appropriate resources are engaged, C) serves as the primary escalation contact for day to day technical infrastructure support and non-Epic application support, D) manages the Mercy new technology requests/security review process for non-Epic supported applications and keeps inventory of all the third party applications in use by CHI, E) completes all the ordering for all the equipment at CHI Hot Springs and responsible for all inventory using CHI purchasing process and F) defines the technology services the onsite field technicians will manage through the Mercy Service Manager and CHI Service Manager support portals.

Position Description: Manager of Site Support

Location: Hybrid
Type: Full-Time

*Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.

Qualifications:

• Education: Bachelor's degree in related field, specialized training, or equivalent work experience.

• Experience: Twelve (12) years of relevant technical or business work experience.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care – that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

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From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.