Patient Service Representative - Mercy Spine and Pain Job Listing at Mercy in St. Louis, MO (Job ID JR2621152)

Description

Find your calling at Mercy! Greets and appropriately directs patients via phone calls or direct contact. Maintains waiting room. Performs general clerical duties as needed. Performs all duties and responsibilities in a manner consistent with our mission, values, and mercy service standards. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards. Position Details: Patient Service Representative – Mercy Clinic Spine & Pain Management - Southfork

Location: 12700 Southfork Road, Suite 153, St. Louis, MO 63128

Schedule: Full-Time | Days | Monday-Friday

✅ Monday-Friday
✅ No Weekends
✅ No Holidays
✅ Great Work-Life Balance

✅ Benefits Starting Day One

Qualifications:

• Education: High school diploma or equivalent.

• Experience: Customer service experience preferred  

Responsibilities:

• Greet and register patients; verify identity and manage check‑in/check‑out

• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling

• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates

• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow

• Maintain accurate registration, EHRs, and assigned work queues

• Handle patient concerns professionally and escalate as needed

• Manage daily cash drawer, accounts receivable tasks, and payment plans

• Support EPIC updates, departmental initiatives, and clinic communications

• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies

• Perform other duties as assigned

Skills, Knowledge and Abilities: 

• Knowledge of medical terminology, insurance, and billing processes

• Clear and professional verbal and written communication skills

• Basic computer skills, including accurate data entry

• Strong customer service skills with a patient‑focused approach

• High attention to detail and accuracy

• Ability to maintain confidentiality and comply with privacy policies

• Adaptable, professional, and able to work well under pressure

• Effective problem‑solving and issue resolution skills

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.