Patient Service Representative - Women's Health Job Listing at Mercy in St. Louis, MO (Job ID 966441)

Description

Patient Service Representative – Women's Health Clinic Location: Mercy South – Women's Health Clinic
10012 Kennerly Rd, Suite 405, St. Louis, MO 63128

Hours: 8:30 AM – 5:00 PM

Full-Time | 40 Hours/Week

We're looking for a compassionate and detail-oriented Patient Service Representative (PSR) to be the welcoming face of our clinic. In this vital role, you'll be the first point of contact for patients and visitors - helping to create a positive, professional, and efficient front desk experience. Your work will play a key part in ensuring smooth daily operations and delivering exceptional care from the very first interaction.

• Tuition Reimbursement – Up to $2,000 annually for continuing education
• Health, Dental & Vision Coverage – Starting day one
• Paid Parental Leave – Support for new parents
• 401(k) with Employer Match – Plan for your future
• Dependent Care FSA – $100 monthly contribution for eligible co-workers
• Paid Volunteer Time Off – Give back to your community
• Career Growth Opportunities – Advance your career with Mercy
• Competitive Salary – Recognizing your skills and dedication

Qualifications:

Patient Service Representative

• Education: High school diploma or equivalent
• Experience Preferred: One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.
  All new hires are hired into this role.

Advanced Patient Service Representative (Internal Only)

• Education: High school diploma or equivalent
• Current Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted.

• Creating a Positive First Impression: Greet patients warmly, verify their identity, and ensure a smooth and respectful check-in experience.
• Supporting Front Desk Operations: Answer phones, manage Epic chart creation, process mail, scan documents, and handle faxes with accuracy and discretion.
• Coordinating Patient Flow: Facilitate efficient check-ins, check-outs, and appointment scheduling to keep the day running smoothly.
• Maintaining Provider Schedules: Monitor and update provider calendars, correct registration errors, and manage work queues.
• Collaborating Across Teams: Communicate with clinical staff and departments to support seamless, coordinated care.
• Scheduling and Compliance: Schedule procedures and testing, provide good faith estimates, and ensure full compliance with the No Surprises Act.
• Resolving Patient Concerns: Address questions and concerns with empathy, escalating issues when needed to ensure patient satisfaction.
• Handling Financial Transactions: Balance your cash drawer, manage accounts receivable, and assist patients with payment plans.
• Protecting Patient Privacy: Maintain accurate and timely documentation in the EHR while strictly adhering to HIPAA regulations and safeguarding patient confidentiality at all times.
• Supporting Office Operations: Operate and maintain office equipment, stay current on Epic updates, and assist with new initiatives.
• Upholding Safety and Privacy Standards: Ensure the reception area is clean, safe, and welcoming—while prioritizing infection control, safety protocols, and patient privacy.
• Contributing to Team Success: Participate in team meetings, stay informed through internal communications, and actively support continuous improvement efforts.

We're Bringing to Life a Healing Ministry Through Compassionate Care

At Mercy, you'll be part of a supportive community that's with you every step of the way - especially on the tough days. You'll help pioneer new models of care, work with innovative technology, and make a real difference in the lives of those we serve.

What Makes You a Great Fit?

You're compassionate, professional, and adaptable. You bring a positive attitude, a strong sense of teamwork, and a heart for service. If that sounds like you, we'd love to meet you.

Find us at:  

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