Patient Services Representative -Cardiology Services Job Listing at Mercy in Troy, MO (Job ID JR2567152)

Description

Find your calling at Mercy! The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently. Position Details:

??? Now Hiring: Patient Service Representative (PSR) ????
??? Mercy Clinic – Cardiology Lincoln

Are you passionate about delivering exceptional patient care and creating a welcoming experience? Join our team at Mercy Clinic Cardiology – Lincoln as a Patient Service Representative, where you'll play a vital role in supporting both patients and clinical staff.

??? What You'll Do

As a PSR, you will be the first point of contact for patients—helping ensure a smooth, positive experience from check-in to follow-up care. Your role will include:

• Greeting and assisting patients with professionalism and compassion
• Scheduling appointments and managing patient information accurately
• Supporting front office operations and clinic workflows
• Addressing patient questions and resolving concerns with care and efficiency
• Collaborating with clinical teams to ensure seamless patient experiences

✅ Qualifications

Education:

• High school diploma or equivalent

Experience:

• Demonstrated proficiency in Patient Services Representative and Advanced PSR responsibilities (as verified by department leadership)

??? Skills & Abilities

We're looking for candidates who bring:

• Knowledge of medical terminology, insurance processes, and billing procedures
• Strong verbal and written communication skills
• Proficiency with computers, data entry, and basic office systems
• Exceptional customer service with a patient-focused mindset
• Strong attention to detail and accuracy
• Ability to maintain confidentiality and follow privacy standards
• Flexibility to adapt in a fast-paced healthcare environment
• Effective problem-solving skills and professionalism under pressure

??? Physical Requirements

• Ability to lift up to 50 lbs occasionally
• Frequent standing and walking throughout the shift
• Ability to bend, reach, twist, kneel, and perform daily physical tasks

✨ Why Mercy?

At Mercy, we are committed to compassionate care, teamwork, and excellence. You'll be part of a mission-driven organization where your role truly makes a difference in the lives of patients every day.

??? Apply today and be part of a team that puts patients first!

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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