Description
At NorthBay Healthcare the Resource Specialist will perform a combination of duties designed to maximize the utilization of hospital resources and coordinate post-hospital care for patients in support of Inpatient Case Management. These comprehensive duties include communication and coordination with payers and outside agencies to assist with patient discharge and supporting IPCM accountabilities.
The Resource Specialist at NorthBay Healthcare must be able to demonstrate adherence to the department and system policies, procedures, quality assurance, guidelines and goals of the department and the organization. The Resource Specialist takes day to day direction for priorities from the Inpatient Case Management Supervisor or designee.
At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.
Qualifications
Education:
- High school graduate or equivalent preferred.
Experience:
- Experience in utilization management, discharge planning, and/or social work preferred.
- One or more years of experience in a hospital or medical setting required.
- Knowledge of medical terminology required.
Skills:
- Excellent organization and communication skills.
- Able to work independently and collaboratively.
- Organizes workload and sets priorities using good judgment.
- Able to handle multiple telephone calls and work with frequent interruptions.
- Takes initiative; identifies opportunities and follows through on appropriate issues.
- Good oral and written communication skills required.
- Proficient in using copiers, fax machines, computers, and other general office equipment.
- Experience with Microsoft Word, Excel, and Outlook. PowerPoint, Cerner, and naviHealth preferred.
Interpersonal Skills:
- Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.
- Ability to demonstrate caring, collaboration, competence, and communication behaviors by communicating effectively with patients/families, physicians, health care personnel, supervisory staff, and peers.
- Demonstrates open and honest communication.
- Demonstrates the ability to be organized and efficient in prioritizing and managing assignments with minimal oversight and direction.
- Demonstrates the willingness to research, learn, and obtain knowledge for the performance of the position.
- Demonstrates a courteous, professional demeanor and team spirit and the ability to work in a collaborative, effective manner.
- Utilizes critical thinking, and applies sound clinical judgment and assessment skills for decision making.
Compensation:
- Hourly Salary Range Min $33.64 - Max $39.14 (Offered hourly rate based on years of experience)
- 10% per diem differential included in salary range
- Plus, Generous Shift Differentials
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