Description
At NorthBay Health the Resource Specialist will perform a combination of duties designed to maximize the utilization of hospital resources, improve population health outcomes, and coordinate post-hospital care for patients in support of Population Health Case Management Team. These comprehensive duties include communication and coordination with payers, outside agencies, and other departments to assist with patient discharge and supporting Population Health Case Management Team accountabilities. The Resource Specialist must demonstrate adherence to the department and system policies, procedures, quality assurance, guidelines, and goals of the department, the organization, and the broader population health strategy. The Resource Specialist takes day-to-day direction for priorities from the Utilization Management Manager or designee.
At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.
Qualifications
Education:
- High school diploma preferred.
- Bachelor's degree in science field, Medical Assistant, or CNA certification preferred. A background in public health or population health management is beneficial.
Experience:
- Two or more years of experience in a hospital or medical setting preferred.
- Knowledge of medical terminology required.
- Experience in utilization management, discharge planning, and/or social work preferred.
- Experience working with diverse patient populations and an understanding of population health management practices are highly desirable.
Skills:
- Excellent organization and communication skills.
- Able to work independently and collaboratively.
- Organizes workload and sets priorities using good judgment.
- Able to handle multiple telephone calls and work with frequent interruptions.
- Takes initiative; identifies opportunities and follows through on appropriate issues.
- Good oral and written communication skills required.
- Proficient in using copiers, fax machines, computers, and other general office equipment.
- Experience with Microsoft Word, Excel, and Outlook. PowerPoint, Cerner, and naviHealth preferred.
- Strong commitment to improving health outcomes for populations and reducing health disparities.
Interpersonal Skills:
- Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.
- Ability to demonstrate caring, collaboration, competence, and communication behaviors by communicating effectively with patients/families, physicians, health care personnel, supervisory staff, and peers.
- Demonstrates open and honest communication.
- Demonstrates the ability to be organized and efficient in prioritizing and managing assignments with minimal oversight and direction.
- Demonstrates the willingness to research, learn, and obtain knowledge for the performance of the position.
- Demonstrates a courteous, professional demeanor and team spirit and the ability to work in a collaborative, effective manner.
- Utilizes critical thinking, and applies sound clinical judgment and assessment skills for decision making.
Hours of Work:
- 8:00-4:30 p.m. on scheduled days or as otherwise assigned by Manager, UM according to business needs.
Compensation:
- Hourly Salary Range Min $31.71 - Max $38.56 (Offered hourly rate based on years of experience)
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