Admin Operator - Operations Centre Job Listing at Paladin Security in Vernon, British Columbia, BC (Job ID 782034)

Description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Hard Skills

• Alarm Monitoring, Dispatch, CCTV Monitoring, and Call Centre experience (**MUST HAVE*** Minimum 6 months of experience in this setting)
• Ability to use Microsoft-based applications. Technical aptitude and Computer literate. Typing speed of 45 wpm is required.
• Ability to work independently in a varied and demanding environment while maintaining objectivity. Must be able to remain alert throughout the full shift
• Strong time management, organizational & prioritization skills.
• Ability to maintain the confidentiality of all company information, procedures, facilities systems, and investigations
• Strong Security knowledge, exercise mental flexibility and situational awareness within a team-based environment.
• Ability to interview, and gain relevant information in a non-confrontational manner.

Soft Skills

• Excellent customer service skills. Ability to pay attention to detail and be able to follow instructions.
• Strong verbal and written communication skills. Ability to adhere to business phone etiquette while ensuring a positive customer experience.
• Ability to maintain a professional and effective demeanor in critical incidences. Demonstrated ability to provide instruction, remain calm, and respond with good judgment and clarity in emergency situations.
• Use Risk / Threat Assessment of a potential crime in progress to make appropriate decisions in those situations.
• Ability to work in a busy, fast-paced environment.
• Ability to multi-task and prioritize
• Ability to understand suspicious activity on a site
• Self-motivated with a positive attitude. Excellent judgment and decision-making abilities.
• Must be able to develop and sustain positive and harmonious working relationships with all colleagues.
• Must be able to understand and embrace the company core values, corporate goals, mission, vision, and priorities set forth by management, and be able to continually seek ways to meet or exceed goals and fulfill priorities

YOU ARE A GREAT FIT IF YOU:

• Have a minimum of 6 months of Experience in the security industry
• Possess a valid B.C Security License
• Have a minimum of 6 months of experience with integrated security (CCTV, Access, Intrusion)
• Have experience with security access software (ex. Lenel, GE, DSC, Key scan)
• Have experience with ACD (Automatic Call Distribution) systems, Telecom IP phone service, and operation
• Have operational knowledge and working understanding of alarm receivers and servers (ex. BOSCH, Surgard)
• Have experience with photo ID software, hardware, HID card product line
• Have experience with programming and monitoring with integrated software (ex. Lenel, Bold, DSC, GE, Europlex, Keyscan)
• Have education in the areas of criminology, emergency management, justice, or security management.

Hours: TBD

Pay-Rate: $30/hr

Work days: Sunday - Monday 2230-0630

Friday - Saturday 1430-2230

Note:

• Requires NERC/PSSP/Personal Risk Assessment (Which can take quite some time)

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Benefits: Medical Insurance, Life Insurance, Dental Insurance