Implementation Support Services Temp
Panera Bread is a specialty concept with unparalleled people and quality products offering careers as diverse as our Breads. As a result of sustained growth, Panera Bread is seeking a qualified Temporary Analyst, Implementation Support Services to execute the successful implementation of Cafe System projects.
This temporary assignment is on the overnight shift working to assist the Software Implementation Services team in successfully completing projects. This position will go through the end of 2021. This position will be based out of the Laumeier Support Center, located in St. Louis, MO.
Complete project assignments on the initial install with no negative impact to bakery-cafe operations. Own and complete assigned tasks with minimal supervision.
Execute bakery-cafe software and configuration deployments, following the provided instructions.
Assist on-site bakery-cafe managers or technicians in completing, performing, and confirming software implementations are 100% successful and bakery-cafe systems are fully operational.
Log all work performed in tools defined by supervisor or project lead. Update all project tracking systems with detailed notes, including accurately recording the status.
Manage open implementation issues to resolution and closure.
Work individually or with a team.
Work cross functionally with various field and support center teams to move implementations forward, to complete assigned tasks, and to resolve open issues.
Report status to the assigned lead or supervisor and resolve risks that impact project completion.
Identify changes/updates/opportunities within current work management and software deployment tools and procedures and share this information with the appropriate resources within the IS team.
Performs other related duties as assigned.
At least 1-year experience in IT project support, help desk or information technology position.
A track record of solid performance.
Strong interpersonal and well-developed verbal and written communications skills
Must be able to learn, understand, and apply new concepts & technologies.
Able to conform/adapt priorities, demands and timelines through analytical and problem-solving capabilities.
Experience with food services operations and technology systems, and basic knowledge of emerging technologies is desirable.
Customer-oriented attitude and willingness to work through both simple and complex issues.
Ability to type at least 30 WPM with a high degree of accuracy.
Demonstrated experience in troubleshooting and resolving technical computer related problems.
Experience with PC/LAN, POS hardware, and POS software and database systems; including broadband connectivity.
Proficient with Microsoft Windows XP/7/10, Word, and Excel; Chrome Web Browser, Remote communication software such as DameWare or VNC.
A+, MCP or MCSE certifications are a plus. Linux, iOS, and iPad experience a plus.
Experience with ServiceNow or IT Service Management platform is desired.
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