Learning And Development Manager Job Listing at Papa Gino's in Dedham, MA (Job ID 3526515)

Description

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Salary range:  $90,000 to $110,000 annual

About the Role

New England Authentic Eats is seeking a dynamic and results-driven Learning & Development (L&D) Manager to design, implement, and manage training programs that drive performance, engagement, and retention across our fast-paced QSR operations. The ideal candidate will bring hands-on experience with Schoox, leveraging the platform to deliver innovative, scalable, and engaging training programs for both restaurant-level and corporate team members.

Key Responsibilities

• Training Strategy & Design
• Develop and implement a comprehensive L&D strategy aligned with company goals, brand standards, and operational excellence in the QSR environment.
• Partner with operations, HR, and leadership to assess training needs and design programs that enhance employee skills, engagement, and career growth.
• Schoox LMS Management
• Serve as the subject matter expert (SME) for Schoox, ensuring optimal use of the platform's capabilities.
• Create, upload, and manage training modules, certifications, and learning paths tailored to QSR roles (hourly team members, shift leaders, general managers, and corporate staff).
• Analyze Schoox reporting/analytics to measure training effectiveness, completion rates, and business impact, providing actionable insights to leadership.
• Program Development & Delivery
• Lead the design and rollout of onboarding, leadership development, compliance, and operations training programs.
• Blend e-learning, classroom training, and on-the-job coaching for an engaging multi-modal learning experience.
• Partner with operations leadership to ensure training is embedded in day-to-day execution at the restaurant level.
• Performance & Culture
• Align training initiatives with performance management processes, ensuring employees are equipped to meet KPIs.
• Drive a culture of continuous learning, accountability, and growth across all levels of the organization.
• Project & Team Leadership
• Lead and coach a team of training specialists or field trainers, ensuring consistent and high-quality delivery.
• Manage training budgets, timelines, and vendor partnerships as needed.

Qualifications

• Bachelor's degree in Human Resources, Organizational Development, Education, or related field (Master's preferred).
• 3–5+ years of L&D experience in the QSR or hospitality industry.
• Proven expertise in designing, implementing, and managing training programs for frontline and leadership roles.
• Hands-on experience with Schoox LMS: content creation, administration, reporting, and analytics.
• Strong facilitation, presentation, and communication skills.
• Demonstrated ability to balance strategic planning with hands-on program execution in a fast-paced, high-volume environment.
• Data-driven mindset with experience using metrics to evaluate and improve learning outcomes.
• Ability to travel as needed to support training initiatives across multiple restaurant locations.

• What We Offer
• Competitive salary and performance-based incentives.
• Comprehensive benefits package (medical, dental, vision, 401k, etc.).
• Opportunities for professional growth and advancement within a rapidly growing QSR brand.