Description
Returns Coordinator
Location: Chanhassen, MN, US, 55317
Company: Power Systems AHS
A Returns Coordinator is responsible for managing the process of handling non-conforming material, ensuring efficient processing and resolution. This includes customer returns and power systems line rejects. This role coordinates internal teams, customers and vendors.
Essential Job Functions
Communicate and Coordinate: Lead resolution of complex challenges and provide clear updates to the larger team
Returns from customers: Manage the receipt, inspection and forwarding of returned material, ensuring timely processing and effective communication
Returns to vendors: Initiate and pursue returns to vendors, following their policies and ensuring timely processing and effective communication
Remote Location Support: Train and audit off-site returns processing at branch locations
Line rejects: Process material rejected from on-site build centers
ECN Coordinating: Support ECN completion, audit bills of material and post completed records
Compliance Reporting: Coordinate material compliance and tariff reporting between customers and vendors
Warehouse Support: Support warehouse functions as needed including cycle counts, picking and receiving
POSITION REQUIREMENTS
Education: High school diploma or equivalent required
Experience: 2+ years of experience in inventory management, warehouse operations, or returns processing.
Excellent communication and customer service abilities to manage stakeholder relationships
Proficiency with ERP and Quality Management Systems
Eligibility to work in the US
Desired characteristics:
Strong organizational, analytical, and problem-solving skills
Experience in root cause analysis
Fluid Power experience
Ability to perform physically demanding tasks, such as lifting or moving inventory, depending on the role
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
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