Crisis Response Case Manager Job Listing at Pratt Regional Medical Center in Pratt, KS (Job ID 1838784)

Description

Summary

DEPARTMENT: Emergency Department         

REPORTS TO: CEO

General Summary: 

• Provides intensive, goal directed services to support individuals who have a mental health and/or substance use crisis that results in the need for stabilization. The team works closely with all Pratt Regional Medical Center (PRMC) clinical and community partners to provide services at a higher level of intensity or frequency with the goal of community tenure by the consumers. 
• Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
• Liaison between community partners including by not limited to PRMC, Horizons, Pratt Police Department, and the Pratt County Sherriff's Office.
• This position will require crisis management response in Pratt County.
• Includes Substance Use Disorder (SUD) outreach services and services for those in SUD crises.

Essential Functions:

• Triage crisis response calls.
• Provides person-centered case management utilizing identified and accepted methods to remediate symptoms of mental illness and/or improve emotional and functional well-being
• Provide crisis stabilization services to individuals experiencing a mental health crisis in the community or while they are in the Crisis Stabilization Unit (CSU).
• Conducts trauma-informed risk assessments as needed to address safety concerns.
• Collaborates with community partners, caregivers, family members, physicians and other treatment providers regularly until the crisis episode is complete.
• Support consumer achieve treatment goals, coordinate with collateral contacts, medication education, crisis management, prompt client to complete daily living activities, monitor client one to one for safety or as needed.
• Participates in care coordination services with providers to request and arrange services; coordinate and monitor services rendered.
• Create and initiate plans to ensure clients attend mental health appointments.
• Work towards successful reintegration of consumers back into their home, community, school and outpatient/community mental health services.
• Schedule may include working three (3) to five (5) days per week with possible on-call time.  Hours and days will be flexible as this is a new position.
• Complete all required documentation in a timely and accurate manner as defined by PRMC.
• Other activities as assigned.

Minimum Knowledge and Skills Required: 

• Familiarity with Community Mental Health services
• Ability to maintain confidentiality and adhere to professional boundaries.

Preferred Knowledge and Skills Required:

• Two years' experience working with adults or children in a health or education related field. 

Required Behavioral Skills:

• Integrity:
  • A personal presence which is characterized by a sense of honesty and the willingness to do the right thing
  • The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Pratt Regional Medical Center.
• Compassion: 
  • A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact
  • Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.
• Accountability: 
  • Demonstrated track record of ownership of situations, projects and issues
  • Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.
• Respect:
  • Demonstrated ability to collaborate with a diverse population
  • Treat all internal and external customers with a positive, proactive service orientation
• Excellence: 
  • Strong communication and presentation skills
  • Proven ability to think strategically but also must be able to lead day-to-day tactical processes

Minimum Education and Experience Required: 

• Bachelor's Degree or equivalent years of work plus experience in a related field
• Must be 21 years of age.

Preferred Education and Experience: 

• Bachelor's degree in Social Work, Sociology, Psychology, or Special Education (with specialized training in human development and family dynamics).
• Three to five years' professional experience in mental health services, crisis response, or a related field.
• Two years or more of experience working with educating and teaching clients about self-care, improving daily living activities.

Required License/Registration/Certification:

• Employee must complete required on-line training, pass KBI, DCF child abuse check, adult abuse registry, and motor vehicle screens.   Required training in Adult Case Management.
• Valid driver's license, insurance, and a dependable vehicle
• Must be able to respond within 30 minutes to crisis call, during regular office hours and when on-call.