Principal Technical Program Manager- Security Ops Job Listing at Qualtrics in Seattle, WA (Job ID 6855933)

Description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

 

Principal Technical Program Manager- Security Ops 

 

Why We Have This Role

At Qualtrics, we're on a mission to empower organizations to elevate their customer and employee experiences. With over 13,000+ clients worldwide, it's crucial to build well-localized, high-quality products that close operational gaps. This role is critical in orchestrating complex, cross-engineering initiatives to achieve our ambitious goals. You will partner with teams across IT, Procurement, Financial Planning & Analysis, and more to streamline budgeting and vendor intake processes, enabling efficient onboarding of new technologies. As a key cross-functional leader within the Products, Engineering, and UX teams, you'll ensure budget compliance and drive enhancements to our bottom-line costs and profit margins. You'll collaborate across multiple disciplines to lead these large-scale projects to success.

 

How You'll Find Success

• Strategic and Tactical Balance: Leverage your ability to see the big picture while effectively managing day-to-day operations.
• Data-Driven Decision Making: Use data to form and articulate points of view, ensuring that strategies are backed by solid evidence.
• Empathetic Leadership: Lead with empathy, providing support and mentorship to your colleagues.
• Communication Mastery: Excellent written and verbal communication skills to collaborate with both technical and non-technical partners.
• Cross-Functional Collaboration: Ability to work well with various departments like Engineering, Product Management, and Security.
• Project Management Expertise: Demonstrate a track record of managing and delivering large, complex software projects.
• Team Empowerment: Contribute to designing a sustainable operating model that empowers the entire TPM community within Qualtrics.

 

How You'll Grow

• Leadership Development: Gain experience in guiding cross-functional teams of senior professionals.
• Strategic Impact: Shape the direction of key technical and product-focused programs.
• Cross-Functional Insight: Enhance your ability to work across multiple departments and disciplines.
• Data Utilization: Improve your skills in leveraging data for strategic decision-making.
• Operational Excellence: Develop mechanisms that drive visibility and alignment, enhancing organizational efficiency.

 

Things You'll Do

• Build and lead our overall security program, ensuring alignment with overall business objectives and risk management strategies.
• Design, implement, and maintain robust operations processes and frameworks to enhance our security posture and operational posture.
• Help drive our compliance frameworks to continuously unlock new business
• Collaborate with senior leadership, engineering teams, and product management teams to identify security gaps, prioritize initiatives, and drive continuous improvement in our security operations.
• Establish and track key performance indicators (KPIs) as it relates to our security programs
• Help lead and drive a culture of security, ranging from training engineers to educating product managers on security processes and best practices
• Manage relationships with cross-organizational partners, ensuring alignment with our security objectives and compliance requirements.
• Define Requirements and Roadmaps: Develop multi-quarter or multi-year plans for complex programs, ensuring they're aligned with company goals.
• Coordinate Across Teams: Collaborate with various disciplines to meet project objectives and ensure timely delivery.
• Drive Visibility and Alignment: Establish mechanisms to keep all cross-engineering initiatives visible and aligned.
• Empower TPM Community: Contribute to designing and implementing a sustainable operating model to empower TPMs within the organization.
• Mentorship and Guidance: Provide mentorship to peers, fostering a collaborative and growth-oriented environment.
  
  
• Define Requirements and Roadmaps: Develop multi-quarter or multi-year plans for complex programs, ensuring they're aligned with company goals.
• Coordinate Across Teams: Collaborate with various disciplines to meet project objectives and ensure timely delivery.
• Drive Visibility and Alignment: Establish mechanisms to keep all cross-engineering initiatives visible and aligned.
• Empower TPM Community: Contribute to designing and implementing a sustainable operating model to empower TPMs within the organization.
• Lead Key Initiatives: Oversee major technical and product-focused programs, ensuring their successful execution.
• Mentorship and Guidance: Provide mentorship to peers, fostering a collaborative and growth-oriented environment.

 

What We're Looking For On Your Resume

• Experience: 10+ years in technical program/project management or similar fields.
• 5+ years' experience in at least two of the following areas: threat intelligence, security engineering, data mining, information security, security operations/incident response, cyber-crime investigations or intelligence, fraud prevention, cyber threat hunting
• Large-Scale Project Management: Proven track record in managing and delivering large software development projects.
• Cross-Functional Leadership: Experience collaborating across various functions with multiple dependencies and constraints.
• Effective Communication: Ability to establish credibility and communicate effectively with both technical and non-technical partners, including executive staff.
• Experience with cybersecurity frameworks (e.g., FedRAMP, PCI, NIST, etc)
• Proven track record of successfully leading large-scale, complex security programs
• Excellent project management skills with experience in Agile methodologies
• Strong analytical and problem-solving abilities
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization
• Relevant security certifications (e.g., CFE, CISSP, CISM, CRISC) are highly desirable

 

What You Should Know About This Role

• This role is highly visible across the company and will significantly impact the profitability and overall success of Qualtrics.
• It serves as a crucial bridge between the technical teams in Product and Engineering and other parts of the business.
• Position is embedded within Engineering Operations in our R&D Ops.
• We take pride in our office's design aiming at cultivating creativity from our rooftop views to an open and collaborative work space

 

Our Team's Favorite Perks and Benefits

• Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
• Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
• Full time employees receive an annual experience bonus after their first year of employment; Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have
• Personalized career planning – you will work with your manager to design a plan based on your experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics

 

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.   Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.   ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act   Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.  

For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Washington State Annual Pay Transparency Range $196,500—$357,500 USD

 Apply on company website