Customer Service Representative with English - Sofia - Hybrid Job Listing at ResultsCX in Sofia, Sofia City Province (Job ID BG00003)

Description

Description
Customer Service Representative with English - Sofia - Hybrid

Are you looking for a new career opportunity? This is your chance to work in a progressive and fast-paced environment! Showcase your skills and be recognized for your achievements as a Customer Service Representative at ResultsCX! We provide exceptional customer service to our clients while making a better community for our employees.

What's Your Greater? Come find it at ResultsCX!

Join ResultsCX and take pride in being part of a global team who bring their “A” Game every day. Our Customer Service Representatives are passionate about helping our customers! You will be supporting one of our largest Client's Customers while having great conversations. If you have a positive attitude, patience, strong computer skills, and the ability to solve problems, we want you!

Due to our business and operational expansion, we are looking for enthusiastic Customer Service Representatives with solid English to join our team.

• Provide customer support services via tickets and telephone.
• Achieve customer satisfaction, focusing on customers' needs, offering the best solution.
• Resolve issues while providing the best services and products for our customers' experience.

• To be 18 years of age or older.
• Good communication skills.
• Problem-solving skills.
• Good command of English language (B2 and higher).
• Basic computer literacy.
• Positive attitude, strong work ethic and ability to work under pressure.
• Willingness to learn, develop and improve.
• Previous experience in Customer Service is considered as a strong advantage but it is not a requirement.

• Base Gross Monthly Salary of 1600 BGN during probation period and 1800 BGN post probation period.
• Benefits – Employee assistance program, additional health insurance, Discounts, and perks.
• Working hybrid after the 3rd month. Hybrid is defined as a minimum of 2 days per week working from the office and maximum 3 days remotely.
• 16 working days fully paid Induction Training and ongoing development, support, and mentorship.
• Flexible working schedule.
• Career development opportunities and growth within the organization.
• Brand new office and great office location – next to MALL Paradise.
• Working in a close-knit team.

If you feel positively challenged by this opportunity, don't miss out! Training Classes are forming now! We have limited slots. So, apply now and SECURE your spot!

Only short-listed candidates will be contacted.

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.