IT ERP Support Analyst Job Listing at Rexel USA, Inc in United States of America (Job ID B134F417-2885-4)

Description

Rexel USA is recognized as a Great Place to Work!

Rexel USA is a leading distributor of electrical supplies, services, and solutions, which includes the following companies: Rexel, Gexpro, Platt & Mayer.

A career with us offers professional growth, career advancement, unlimited opportunities to learn and enjoy the work we do.

Our values are the foundation for how we operate with our employees, customers, and suppliers. We strive to Deliver the Best Customer Experience, Join Forces for Success, Encourage Innovation, Engage People to Develop Their Talents, Trust Each Other, and Enjoy Making a Difference.

If you're driven by collaboration and delivering quality work, join  Mayer as a  IT ERP Support Analyst!

Summary

The IT ERP Support Analyst is responsible for serving as a single point-of-contact for production issues, servicing requests for ERP end-users and functionality enhancements, and ensuring timely and appropriate resolution of multiple medium-difficult production issues. Analyze user requirements, procedures, and issues, determine how to resolve issues, improve processes, or enhance functionality of ERP. Perform problem identification and on-the-spot training to prevent problem reoccurrence and transfer knowledge to the user community. Work with ERP development team to test and drive issue resolution and update systems documentation help and test ERP changes.

What You'll Do

• Be the initial contact of tickets in the JIRA ticketing queue – engage business user to replicate issues, educate, determine actionable items to resolve request in ERP
• Work with the team in creation of intake and production problem tickets, being accountable for the thoroughness, accuracy, and timeliness of tickets
• Analyze multiple medium-difficult business problems and assess how automated systems or process changes can be implemented to solve them
• Log programming issues needed for system glitches or system enhancements for in JIRA
• Run Data Cleanup reports each day to correct data or have appropriate user make the corrections
• Responsible for regression testing activities, identifying expected results, escalating any defect found to the application team
• Perform updates to Trade Service and Net Pricer based on external customer requests
• Track production support issues, provide dependable updates within the request ticket and ensure appropriate assignments and priorities within the agreed SLA
• Set up new hires in ERP, perform role and task changes in ERP for job title changes, Terminate ERP access for associates no longer with the company – assist in auditing ERP access twice a year
• Assist users with any issues called in to Help Desk line or work any issue in Support JIRA queue even if not specific to ERP
• Identify root cause of single or recurring incident/s, provide development with steps to re-create the incident, provide workaround solution where possible to solve for the user's immediate need. Investigate permanent solutions based on priority
• Provide application training and demos which enable the end user community to meet/exceed operational goals and support company defined procedures
• Collaborate with team members in preparing documentation for business including Help Desk Notebook or systems documentation for ERP
• Other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You'll Need

• High School or GED    
• 3+ years of support and knowledge with ERP

Knowledge, Skills & Abilities:

• Good organizational and follow-up skills and the ability to meet time sensitive deadlines
• Good verbal and written communication skills
• Interpersonal skills necessary to manage business and technical relationships with internal and external clients
• Business knowledge of sales, shipping, inventory, purchasing, accounts payable, accounts receivable, receiving, project management 
• ERP knowledge 
• Good technical, analytical and problem-solving skills
• Ability to adapt to change quickly
• Work over-time as needed 

Working Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment:

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold    None
• Exposed to electrical hazards; risk of electrical shock    None
• Handles or works with potentially dangerous equipment    None
• Travels to offsite locations    Occasionally – up to 20%

Physical Demands:    

• Sit: Must be able to remain in a stationary position    Frequently – 21% to 50%
• Walk: Must be able to move about inside/outside office or work location    Frequently – 21% to 50%
• Use hands to finger, handle or feel: Operates a computer and other office machinery    Constantly – at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelfs, pick up boxes, or position one's self to maintain computers in the lab/under desks/in server closet    None
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment    None
• Talk, hear, taste, smell: Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions    Frequently – 21% to 50%

Weight and Force:    

• Up to 10 pounds    Occasionally – up to 20%
• Up to 25 pounds    None
• Up to 50 pounds    None
• Up to 75 pounds    None

“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

IT ERP Support Analyst 

154733

Remote, RM 

Mayer

IT/Digital/Data

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We are committed to creating a culture of belonging and an inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work. If you encounter difficulty using our online application system due to disability and would like to request reasonable accommodation, email staffing@rexelusa.com or call (888) 739-3547