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Coordinates the day-to-day operation of all aspects of assigned logistics customers, up to and including all arrival and departure check calls, all in transit and cross border activity, all on time carrier performance, all exception coordination and management. In addition, responsible for driving all Carrier Web Compliance and On Time Performance within the given customer network as well as addressing any additional customer requests such as added routes to a given network, the coordination of canceled routes with the carrier base, or the adjustment of any given planned routing in order to meet customer needs. Required to have a working understanding of multiple customer business rules and procedural requirements and may, through day to day customer interaction, be required to resolve any customer concerns or issues.
Performs load scheduling functions with carriers and dedicated Ryder personnel
Premium Freight Management (PFM):Responsible for analyzing premium freight requests, booking low-cost providers and route management.
Dedicated Contract Carriage (DCC): responsible for managing drivers, payroll and route management
Freudenberg Household Products (FHP): Responsible for optimizing loads, booking loads, appointments and customer contact
Off-shifts & Weekends (OSW): Responsible for working off-shifts or weekends while handling PRM, LTL, ACA, PFM, DCC, FHP
May analyze Procurement and FBAP information relating to movement of unplanned freight
May be required to work designated off-shift/weekend coverage, including holidays.
Performs other duties as assigned.
Bachelor's degree Related field preferred.
Five (5) years or more experience 1-5 years experience in position. (Supply chain or Operations experience preferred)
Excellent organizational skills. Ability to prioritize and accomplish work
Strong verbal and written communication skills. Internally as well as externally representing the company to customers by writing, telephone, e-mail or in person
Demonstrates analytical skills.
Demonstrates problem solving skills.
Decision making considering cost and benefits of potential actions and selecting most appropriate one
MS Office, LMS Modules: XMS, RMS, UMS, ACA, DCC, Provider web portals, LOCS & similar costing/rating systems, i2 Modeler, FHP Database; advanced level.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America's largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.
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