Ryder Job - 31014298 | CareerArc
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Company: Ryder
Location: Franklin, TN
Career Level: Mid-Senior Level
Industries: Transportation, Logistics, Trucking


Job ID: 2019-80881

Position Description

The Employee Services Data Administration Supervisor is responsible for maintaining Workday process based on strategic and functional needs. This includes overseeing a team responsible for employee data management and administration, its day-to-day operations, as well as security processing, ad-hoc reporting, data integrity, testing, data integration / interfaces.

  • Experience in HR and/or HRIS is a MUST for this role
  • Transactional role
  • Know Service Now/Workday
  • SOP in place & be responsible for continuous process improvements
  • Work in Call Center type of envrionment- Monitor que for fair workload
  • Supervise around 15-20 HR Transactional Employees


  • Bachelor's degree in business, human resources or related field
  • Four (4) years or more experience in processing HR transactions and overall data management and administration
  • Outstanding verbal and written communication skills
  • Must be able to communicate effectively with cross-functional teams (i.e. Call Center Manager, Knowledge Manager, and Employee Services Operations Manager
  • An understanding of Workday database solutions and experience supporting database solutions (advanced level)
  • Hands-on experience with Workday modules and /or Software as a Service (SaaS) tools (advanced level)
  • Implementation and support experience for Workday (advanced level)


  • Work with all areas of HR to evaluate business processes and recommends system design changes and upgrades based on efficiency of current system and user needs
  • Provide training, mentorship, guidance, support and performance feedback to direct reports (Tier 1 and Tier 2 Data Admin. Reps)
  • Identify continuous process improvements across HR by leveraging technology or redesigning business processes
  • Monitor dashboards (i.e. unassigned cases, cases by HR service, cases at risk of missing SLA targets, action steps based on metrics). Provide hourly / weekly/daily status updates, and monitors customer satisfaction score to ensure it remains within the threshold (UL / LL)
  • Provide project leadership and interacts with all levels of the HR and IT organization
  • Lead the data administration team to drive continuous improvements of day to day operations
  • Conduct ongoing review of operations documentation (desktop scripts), and working with Knowledge Manager to ensure production updates are made
  • Performs other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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