Senior Manager - User Experience Design Job Listing at Ryder in Tallahassee, FL (Job ID R180509)

Description

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Job Description :

Summary

The Senior Manager, Digital Experience & UX Research will shape the strategy for Ryder's portfolio of multi-channel digital products, including websites, mobile apps and IoT experiences. This role will help establish a design language system that different product stakeholders can utilize, as well as set up best practices to engage the different product teams bringing clarity to prioritization. Directly support the individual product stakeholders that will be responsible for the execution and support of initiatives, standards and solutions based on the deep product knowledge they hold. Work hand-in-hand with the product teams to provide unified governance over a design language system as well as evangelize design thinking, establishing long-term success.

Essential Functions

• Ensure a consistent, unified user experience across all platforms, basing decisions on industry-standard methodologies, user research, visual patterns and style guides.
• Perform competitive analysis, user research, behavioral specifications and personas creation for new and existing products and services.
• Empathize and advocate for the user throughout every step of the way, developing user journeys, test plans, information architecture, page flows, product roadmaps, wireframes, and designing and facilitating workshops.
• Identify ways to optimize customers' end-to-end experiences with our products, leveraging data, insights, and research to understand the best ways to communicate with them
• Identify design problems and devise elegant solutions utilizing a user-centered approach by rapidly testing and iterating designs
• Define how Ryder performs qualitative and quantitative research and mentor others on building up our capabilities across a variety of methodologies
• Develop and lead our internal user research and validation capability, including development of testing processes from the ground up, developing partnerships, and infusing a culture of testing and learning throughout the organization
• Optimize the design team's framework and cross-functional workflows, so design teams can focus on solving UX problems effectively while supporting development teams
• Promote and gain support for design thinking, product strategies and developments across the organization by presenting and articulating data driven design to stakeholder teams
• Coach, manage, mentor, and promote the work of multi-discipline User Experience members and advance the craft of the team

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Experience designing large scale, high profile customer experiences for a variety of personas
• Experience building and maintaining a robust design system to support several product development teams
• Experience with user research, quantitative and qualitative testing techniques and ability to translate findings into strategic business recommendations
• Strong portfolio that showcases aesthetic design and includes a range of interactive samples on web and mobile
• Proficiency in standard UX software such as Figma, Sketch, InVision, XD, or other design, wire-framing and prototyping tools advanced required
• Understanding of basic front-end languages and frameworks including web component libraries, JavaScript, PWA's and other modern development frameworks advanced required

Qualifications

• Bachelor's degree required Advanced education in Interaction/UX Design or HCI.
• Eight (8) years or more 8+ years' experience in product research and user experience (UX) design required
• Five (5) years or more 5+ years designing for web, mobile, and different types of applications required
• Proficiency in standard UX software such as Figma, Sketch, InVision, XD, or other design, wire-framing and prototyping tools advanced required
• Understanding of basic front-end languages and frameworks including web component libraries, JavaScript, PWA's and other modern development frameworks advanced required

Travel: 10-20%

DOT Regulated: No

Job Category: Digital Marketing & Demand Generation

Our Culture & Commitment :

At Ryder, you're trusted to make an impact—while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

$100,000.00

Maximum Pay Range:

$130,000.00

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees :

If you are a current employee at Ryder, please click here (https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

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