Field Service Administrator Job Listing at SAIC in Springfield, VA (Job ID 2611671)

Description

Description

SAIC is seeking a Field Services Administrator to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the MAJESTIC Joint Program Office (JPO) Team. In this hands-on role, the Field Services Administrator will support a broad range of IT systems and services, ensuring seamless operations and delivering end-user support in a dynamic, high-priority environment. 

The ideal candidate will bring expertise in Windows Server, Red Hat Enterprise Linux (RHEL), virtualized environments, and user-facing support, alongside a proactive and resourceful attitude to help resolve technical challenges in on-premises IT environments. 

This position requires on-site support at Springfield, VA in addition to travel (up to 25%) supporting other CONUS/OCONUS locations. 

Key Responsibilities: 

• Respond to and resolve end-user support requests and incidents, providing hardware and software solutions to ensure operational continuity. 

• Perform system administration duties for Windows Server and RHEL, including patch management, configuration, and troubleshooting. 

• Install, configure, and maintain IT hardware components, including workstations, laptops, peripherals, and printers. 

• Support the configuration and operation of virtualized environments, such as VMware or Nutanix Hyper-Converged Infrastructure (HCI) systems. 

• Perform daily infrastructure monitoring, identifying issues and proactively resolving system alerts to maintain stability and performance. 

• Manage Active Directory (AD) environments, including user accounts, group policies, and resource access permissions. 

• Support network infrastructure operations, assisting with connectivity, hardware configurations, and troubleshooting (e.g., TCP/IP, VLAN, DHCP). 

• Develop and maintain system documentation such as standard operating procedures (SOPs), troubleshooting guides, and frequently asked questions (FAQs). 

• Assist with the deployment and support of software solutions, including upgrades, patching, and configuration. 

• Collaborate with cross-functional support teams to address technical challenges and integrate new hardware/software into the enterprise IT environment. 

• Ensure compliance with security frameworks (e.g., NIST 800-53, RMF) and implement system hardening best practices to protect mission-critical systems. 

• Diagnose and resolve hardware, software, and networking issues in a timely manner to minimize system downtime. 

Qualifications

Education: 

• Bachelor's Degree  

Certifications (CWF Requirements): 

• Candidates must satisfy Cybersecurity Workforce Framework (CWF) ID 411 (Technical Support Specialist – Intermediate Level) requirements, as outlined by Navy COOL. 

This requirement can be met by possessing one or more of the following qualifying certifications: 

• Certified Network Defender (CND) 

• CompTIA Security+ 

• GIAC Foundational Cybersecurity Technologies (GFACT) 

• GIAC Security Essentials Certification (GSEC) 

OR This requirement can be met through: 

• A Bachelor's Degree in Cybersecurity, Computer Science, IT, or a related field. 

Experience: 

• 2-5 years of professional experience managing and supporting enterprise-level IT environments. 

Technical Skills: 

• Strong experience managing systems, including Windows Server and Active Directory, with group policy management and user account administration. 

• Knowledge of Red Hat Enterprise Linux (RHEL) operating systems for basic system configuration, updates, and troubleshooting. 

• Experience working with virtualized environments, such as VMware, Nutanix, or Hyper-V, including basic virtual machine setup and administration. 

• Familiarity with IT hardware maintenance, repair, and installation, supporting workstations, laptops, printers, and related peripherals. 

• General understanding of networking concepts, including TCP/IP, VLANs, DHCP, and connectivity troubleshooting. 

• Proficiency in using monitoring tools and utilities such as SolarWinds, Nagios, or equivalent. 

• Basic knowledge of IT automation and scripting tools (e.g., PowerShell, Bash) to assist in automating repeatable processes. 

• Working knowledge of backup and disaster recovery operations in enterprise environments. 

• Awareness of security standards such as NIST 800-53, DoD RMF, and system hardening methodologies. 

Preferred Certifications (In Addition to CWF Requirements): 

• CompTIA Network+ 

• Certification in Microsoft Windows Server Administration or Microsoft Azure Fundamentals. 

• Red Hat Certified System Administrator (RHCSA) or equivalent Linux certifications. 

• Experience with Nutanix or other Hyper-Converged Infrastructure (HCI) platforms. 

• Familiarity with ITIL v4 frameworks for process management. 

• Additional experience working in field service roles within government or defense environments.. 

Clearance Requirement: 

• Active TS/SCI clearance with the ability to obtain and maintain a TS/SCI with Poly. 

Work Environment and Notes: 

• On-Site Work: All work must be conducted on-site in Springfield, VA. 

• Travel: up to 25% to CONUS/OCONUS locations  

• Program Scope: Supports on-premises enterprise IT environments, including virtualized Windows servers, MS SQL Server databases, and networking layers. 

• Subcontractor Role: Responsibilities and compensation vary based on the subcontract agreement, with a competitive salary aligned to market rates and role-specific requirement