Messaging Center Analyst Job Listing at SAIC in Washington, DC (Job ID 2511037)

Description

Description

SAIC is seeking a Messaging Center Analyst to support 24/7 operations in a large federal government agency's Operations Center. Employee will perform on-site, at a secure government location on one of three shifts, to include weekend and holiday rotations.  Shifts are TBD.

Description of Duties:  

• Perform as a messaging and communications center analyst in a 24/7/365 Operations Center to ensure critical messages are transmitted and received per standard operating procedures and delivered to recipients. 

• Conducts regularly scheduled maintenance procedures, i.e. backups, updates and downloading processes for the various DT systems. 

• Monitor, troubleshoot, perform recovery and maintenance activities on complex messaging platforms. 

• Support ATO requirements, i.e. (System Security Plan (SSP), Incident Response, Contingency Plan, Control and Origination Statements, STIG configurations). 

• Perform periodic system and network health checks per SOP. 

• Update and maintain shift logs, recording and detailing events. 

• Participate in shift turn-over activities. 

• Escalate issues to technical resources and other stakeholders expediently and monitor the status of all open trouble tickets. 

Qualifications

Required Education & Experience:

• BS Degree and 2-8 years experience; MS and 1-6 years; may accept additional experience in lieu of degree.
• Reliability, detail oriented, and strong sense of work commitment to report to duty on time, as scheduled. 

• Knowledge and experience installing, updating, and troubleshooting network systems and protocols. 

• Excellent working knowledge of Microsoft Server and workstation operating systems, Adobe, Microsoft Office applications, i.e. (Outlook, Word, Excel, PowerPoint). 

• Skills and experience installing, updating, and troubleshooting software applications on Microsoft operating systems. 

• Knowledge of regulations, policies, practices, and procedures relative to information systems security. 

• Familiarity with Federal Government computer system operations and processes to advise. 

• Ability to follow Standard Operations Procedures and verbal direction. 

• Excellent oral and written communication skills. 

• Self-motivation, professional demeanor and accountability. 

• Ability to demonstrate critical thinking skills under high-pressure time sensitive environments. 

Required Clearance:

• US Citizenship
• Active TS clearance with the ability to obtain SCI.

Desired Experience/Skills/Attributes:  

• Previous experience working in commercial, government or military 24x7 messaging/comms centers. 

• Basic TCP/IP networking skills. 

• CompTIA A+, Network+. 

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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