Description
Description
SAIC has an opening for a Technical Services Analyst. This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. This is an on-site position in Chantilly, VA.
Responsibilities:
-
Responds to situations where first-line support was unable to isolate or fix problems in malfunctioning equipment or software.
-
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
-
May be involved in customer installation and training.
-
Provides support to customer/users where the product is more technical or sophisticated in nature.
-
Will be involved in customer installation and training.
-
Will be involved with computer moves, image and deployment of computer systems, and incoming/removal documentation.
-
Maintaining asset records.
Qualifications
Required Education:
Bachelor's Degree and 2+ years of IT support experience. An additional 4+ years of experience may be considered in lieu of a degree.
Ability to learn customer support processes and techniques.
Ability to work well with all teammates and multi-task in a fast-paced environment.
Outstanding analytical and problem-solving skills, and excellent customer service.
Excellent Interpersonal, written, and oral communication skills.
Required Clearance & Certification:
Must be a US Citizen with an active TS/SCI w/Poly.
DoD 8570 IAT Level II certification.
Apply on company website
Find Connections via Linkedin
