Tier II Hardware Technician Job Listing at SAIC in Washington, DC (Job ID 2610142)

Description

Description

SAIC is seeking a Junior Field Technician to support our Department of Energy client.

Primary duties will include:

• Communicating effectively and professionally with customers, organizational IT Points of Contact, management, coworkers, via email, MS Teams chat, phone calls
• Disconnecting/moving/reconnecting IT equipment (laptops, desktops, docking stations, monitors, printers, scanners, etc.)
• Removal and wiping of HDDs and SSDs
• Updating asset assignment and/or location in DOE's personalized Service Now instance (aka DAYS)
• Installing hardware and related drivers (printers, scanners, dual-monitor stands)
• Troubleshooting hardware, including but not limited to laptops, desktops, printers, scanners, other peripherals

Qualifications

Education and Experience Requirements:

• High School and three (3) years or more related experience
• Must be a US Citizen
• Experience installing, replacing, troubleshooting hardware preferred
• Experience with MS Windows preferred Experience with ServiceNow
• Must be able to meet physical requirements of the position which involves a significant amount of standing, walking, bending, disconnecting and reconnecting cables and peripherals, physically picking up hardware. May involve reaching under desks, behind desks in potentially dirty/dusty locations
• Ability to obtain and maintain a DOE L or Q clearance

Desired Qualifications:

• A+ Preferred
• Familiarity with Active Directory

Job Location:

• Primarily the Department of Energy's Forrestal building, but some travel may be required between Washington, DC locations and the Germantown, MD location

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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