Senior Helpers Job - 42940790 | CareerArc
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Company: Senior Helpers
Location: Louisville, KY
Career Level: Entry Level
Industries: Healthcare, Pharmaceutical, Biotech

Description

Senior Helpers is currently seeking a Scheduling Coordinator to work in their Louisville offices from Sunday to Thursday 8am-5pm.

 

As a member of Senior Helpers Scheduling team, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees

Senior Helpers is proud to be the first and only national in-home care provider to receive certification as a Great Place to Work. Our HHAs (Home Health Aides) and staff are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients.

Primary Responsibilities (including, but not limited to):
  • Under direct supervision of the Owner and Executive Director (ED), and with input from the Client Services Managers (CSMs) where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case
  • Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day
  • Track and record in ClearCare (computer system) all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the Owner, ED and/or CSMs on a regular basis as determined by the CM
  • Accept occasional on-call duty as directed by the Owner or ED
  • Communicate with the Owner, ED, and other appropriate co-workers to Hire for the Void on a regular basis
  • Audits clock ins/outs on a regular basis to ensure worked hours match scheduled hours
Qualifications:

 

  • Minimum of one year in a staffing/recruiting position preferred
  • Professional experience in the field of customer service
  • Knowledge of general needs of seniors
  • Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
  • Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast paced environment
  • Excellent problem solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions

 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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