Description
POSITION: Carhop
IMMEDIATE SUPERVISOR: Manager on Duty (MOD)
STATUS: Nonexempt
POSITION SUMMARY: This position serves product to guests.
ESSENTIAL JOB DUTIES:
Ensure that product meets operational, quality, and appearance standards before being delivered to guests
Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds
Provide friendly, quick, and polite service to guests
Promptly respond to guest requests
Report customer complaints/issues to MOD
Assist guest with payment
Make accurate change quickly and efficiently
Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot
Comply with all company policies, procedures, and operational standards
Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
Regular attendance
Report employee complaints/issues to MOD
Move and stock food product weighing up to 50 pounds
Skating Carhop:
o Complete Skating Carhop training requirements
o Perform duties while on roller skates
Perform other job-related duties as assigned or required
TIME/SHIFT EXPECTATIONS: Irregular hours; nights; weekends; and holidays
Knowledge/Skills
General restaurant or retail knowledge
Basic math and reading skills
Effective verbal and written communication skills
Ability to follow directions
Customer service and multi-tasking skills
WORK ENVIRONMENT: Continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions.
"You are applying for work for a franchisee of Sonic, not Sonic Corporate, or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."
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