Description
Qualifications
The IT Support Specialist, as part of the End User Services' Sustainment Team, will configure and provision systems for new employees and existing staff member that are in need of a computer replacement; utilize imaging tools and software to install and configure operating systems, software applications, and drivers; conduct quality reviews to ensure systems are configured and functioning properly; work closely with vendors to repair or replace systems with notable defects; maintain an organized and efficient staging environment for system deployments; and assist in troubleshooting and resolving technical issues related the configuration process.
The IT Support Specialist will also work with other members of the team to monitor help desk activity by responding to emails, answering phone calls, and managing assigned tickets.
Responsibilities
The IT Support Specialist, as part of the End User Services' Sustainment Team, will configure and provision systems for new employees and existing staff member that are in need of a computer replacement; utilize imaging tools and software to install and configure operating systems, software applications, and drivers; conduct quality reviews to ensure systems are configured and functioning properly; work closely with vendors to repair or replace systems with notable defects; maintain an organized and efficient staging environment for system deployments; and assist in troubleshooting and resolving technical issues related the configuration process.
The IT Support Specialist will also work with other members of the team to monitor help desk activity by responding to emails, answering phone calls, and managing assigned tickets.
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