Description
At SRC Holdings Corp., technology isn't just a support function—it's a force multiplier for an employee-owned, open-book culture where everyone is empowered to think and act like an owner. As an IT Support Specialist I, you'll play a vital role in keeping our technology ecosystem reliable, secure, and user-friendly so our teams can do their best work every day.
This role is perfect for someone who enjoys hands-on troubleshooting, values great customer service, and wants to grow their technical skills in a collaborative, learning-focused environment.
IT Support Specialist I – What You'll Do
As part of our IT team, you'll support associates across the organization while helping to strengthen and improve our systems and processes.
- Support SRC's open-book management culture through collaboration, transparency, and service-oriented IT support
- Set up, configure, and maintain computers, peripherals, operating systems, and software for associates
- Provide timely technical support via the Help Desk, resolving hardware, software, and user-access issues
- Maintain and troubleshoot network connectivity, security systems, cameras, access control, and alarms
- Track, manage, and document company-wide hardware and software inventory
- Diagnose root causes of technical issues and implement reliable, long-term solutions
- Create user-friendly documentation and training materials to help associates confidently use technology
What You Bring
We're looking for a dependable problem-solver who enjoys helping others and takes pride in doing things the right way.
Experience and Education
- Associate's degree in Computer Information Systems, PC/Network Administration, or a related field, or equivalent combination of education and relevant experience
- CompTIA A+ and/or Network+ certifications preferred
- Strong working knowledge of Windows operating systems and Microsoft 365
- Solid understanding of networking fundamentals (DNS, IP addressing, subnetting, etc.)
- Familiarity with command-line tools and Windows troubleshooting utilities
- Experience with antivirus management, spam filtering, printers, and phone systems
Skills
- Strong understanding of Microsoft environments and networking concepts
- Analytical, methodical approach to troubleshooting and problem-solving
- Clear, professional written and verbal communication skills
- Ability to prioritize work and manage time effectively
- Empathetic, patient, and service-oriented mindset
- Attention to detail with the ability to make smart, timely decisions
Rewards For You:
- Vacation and holiday pay
- Quarterly bonus up to 20%
- 100% Tuition Reimbursement and growth opportunities
- Two lucrative wealth-building programs - 401(k) and Employee Stock Ownership Plan (ESOP)
- Affordable and comprehensive insurance
- Wellness programs and free mental health resources
Employee-owners first, manufacturers second:
SRC Holdings Corp. is an employee-owned remanufacturer directly servicing OEMs. Acknowledged as a Top 25 Best Small Company by Forbes, our employee-owners are leaders in custom remanufacturing, new assembly, supply chain management, and core and materials management.
We foster an environment where energized and engaged entrepreneurs thrive. Our associates take pride in their reputation as businesspeople who understand how they make an impact.
We believe the best way to operate is to educate everyone on how the business works, give them a voice in saying how the company is run and provide them a stake in the financial outcome.
Location: Springfield, Missouri
Position Type: Full time
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