Associate - Service Desk Engineer Job Listing at SS&C Technologies in Navi Mumbai, MH (Job ID R6940)

Description

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Service Desk Engineer

24X7 Support

Mumbai

PC\Systems Analyst 

Responsibilities: Work with internal users within a corporate environment to provide level one and two technical assistance as needed. Provide support to global ASP clients and utilize troubleshooting skills to solve problems as needed. 

Primary Duties: 
  1.Configure, install & maintain all standard PC hardware and software which includes 
2. Responsible for all aspects of installation from receiving equipment, installation of software, testing, delivery to end user. 
 3.Regularly serve as a technical resource for others within the organization. 
 4.Perform password resets and administer users in an active directory environment. 
 5.Remotely troubleshoot technical issues over the phone or through email. 
 6.Assist supervisor to streamline daily support procedures. 
 7.Assist with the upgrade and maintenance of software as needed. 
 8.Provide input on planning for future projects. 
 9.Document changes in procedures and in automation of both daily support and maintenance of systems. 
10.Assume ownership, as assigned, of the whole or part of ongoing projects. 
11.Gain experience, understanding, and expertise necessary to complete assigned tasks. 
12.Demonstrate ability to research and resolve customer issues in a timely and accurate manner with minimal guidance. 
13.Provide regular status and progress towards milestones with one's supervisor. 
14.Manage and relay summation of incidents clearly and effectively to other shifts. 

15. Utilize the corporate problem-management software to track requests and resolution. 

16. Perform other duties as assigned.  
Skills: 
Experience with Active Directory 
Experience with VPN (IPSec/SSL) software 
Experience with Citrix Presentation Server 
Experience with Windows workstation/server operating systems and Microsoft Office Suite 
Strong problem solving and analytical skills 
Effective communication skills 
Detailed knowledge and understanding of the relevant technologies and platforms 
Ability to function and contribute in a team environment 
Basic project management skills 
Strong customer service skills 
Strong time management skills 
Strong interpersonal skills 
Strong attention to detail 
Ability to work in fast-paced environment 

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.