Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Get To Know Us:
SS&C Technologies is the world's largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C's unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.
Why You Will Love It Here!
Flexibility: Hybrid Work Model
Your Future: Income Protection Insurance & Salary Continuance
Work/Life Balance: Flexible Time Off
Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customised, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
The successful candidate will ensure the efficient operation of Plum product services by acting as the Knowledge Specialist (SME) for product-related systems and processes. This role supports internal stakeholders, external vendors, and partners in maintaining and delivering updates, while also enabling client service teams through expert guidance. A key focus is identifying and driving improvements that align with a more client-first approach to operations.
Act as the key operational Knowledge Specialist supporting Plum Operations and Workplace Super Core Client First teams.
Collaborate with vendors and technology teams to deliver effective solutions for complex scenarios.
Manage stakeholder relationships by coordinating and leading meetings with both internal and external parties.
Support team capability uplift by contributing to the design and delivery of training and coaching programs.
Develop and maintain process documentation and internal knowledge resources to ensure accuracy and alignment with business and client needs.
Contribute to projects and audits, including product updates, regulatory changes, and internal/external audit requirements.
Identify process gaps and opportunities to enhance the client experience through a Client First lens.
What You Will Bring:
Solid understanding of Superannuation fundamentals, with preferred experience in Plum Operations, Cashiering, and New Business processes.
Proven ability to engage, influence, and manage relationships with a wide range of internal and external stakeholders.
In-depth knowledge of systems, including SUPERB, PACE, and AWD.
Strong expertise in Plum Superannuation and Pension product offerings.
Skilled in designing and delivering effective training sessions and presentations.
Excellent written communication and analytical thinking skills.
Experience facilitating workshops and managing small-to-medium projects.
High attention to detail with a commitment to delivering quality outcomes.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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