Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Job Title: Senior Technical Associate – Distributor Client Services
Locations: Basildon | Hybrid
About SS&C Technologies
SS&C Wealth & Investment Technologies is a leading provider of award-winning technology and services for the investment management industry worldwide. Our 5000+ clients across 50+ countries include asset managers, wealth managers, family offices, alternative investment managers, fund administrators, brokers, banks, and insurance. Our solutions streamline their processes for portfolio management, trading and order management, compliance, accounting, performance analytics, reporting and more.
This is a unique opportunity to blend financial industry knowledge with technology skills, in a vibrant, international work environment. You get to tap into the knowledge of leading financial institutions as well as our experienced team, to learn and develop skills that will ultimately help you progress your career and grow a solid network within the fin-tech industry.
At SS&C, you will find a rewarding career where you can thrive at every level. We are proud of our unique business culture, founded on the passion of our people, dedicated to the success of our clients. As a company, we reward innovation and professionalism and support personal development. We invest in our employees through offering competitive compensation and benefits, comprehensive training opportunities, and employee programs to promote a healthy work-life balance and personal well-being. Our culture thrives on teamwork and diversity. Therefore, we hope to see you bring your unique perspective and talent to SS&C and thrive!
Get To Know the Team
DCS offer a bespoke service to Distributors, Corporate clients & Nominees as a single point of contact. Where we offer an improved target turnaround for all enquiries, we provide value-add services, increased focus on Relationship Management, STP throughput & electronic settlement, provide equal focus on providing an enhanced experience. The ADS role supports this by having a support
team available for the electronic transfer of assets, shareclass conversions &
supporting EMX, Calastone and SWIFT dealing, CREST and Calastone Settlement,
and ISA transfer and electronic stock reregistration via Equisoft.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
- Your Future: Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more!
Responsibilities:
Ensure SS&C meets their clients' expectations, in line with Service Level
Agreements (SLA) and Key Performance Indicators (KPI).
• Complete all control functions and daily monitoring has been completed for all
STP order routing.
• Complete all control functions and daily reconciliation has been completed for
all STP settlement functions and electronic re-registration and shareclass
conversions.
• Complete updates to the STP systems following all corporate action events.
• Responsible for timely completion of all dealing controls.
• Demonstrate a high level of understanding of all monitored systems and how
they link into other departments, inclusive of issue resolution where impacts to
other departments occur.
• Escalation point for the nominees, where service has not met their
expectations. Investigation, resolution management and continuous
communication to be always delivered.
• Communicate scheduling and plans with the teams and actively contribute to
team and departmental meetings.
• Be a role model by adhering to all SS&C policies and procedures.
• To carry out any other duties which are within the employee's skills and
abilities whenever reasonably instructed.
• To provide accurate and timely information to internal and external parties
(including clients).
• To review procedural, document and system reviews to ensure all data
provided is up to date.
• Must actively seek & respond to feedback. Use service failures both internally
& externally as an educator to improve our process, procedures & overall
service to the Distributor
• Actively contribute to team and departmental meetings.
• A flexible approach to completing variety of tasks to support TL / TM and
other teams for business needs.
• To comply with the regulatory regimes in which SS&C operates (Data
Protection, Financial Crime Prevention regulations and CASS).
• Provide a quality service, aiming for 100% accuracy and timeliness of
delivery.
• To review processes and practices within your role to propose change and
improvement where individual and team performance are being affected.
• Act as a role model, promoting and encouraging continuous improvement to
meet or exceed the needs of Distributor Client Services clients and the
department.
• To exercise due care and diligence, ensuring the areas the role is responsible
for are organised and controlled.
Knowledge and Technical Skills
• Knowledge/understanding/experience of working in Financial Services.
• Able to use the standard office applications -Microsoft Excel and Word.
• Excellent verbal and written communication skills.
• Proven ability to provide excellent service to both external and internal
stakeholders.
• Ability to identify areas of risk or concern, either within team or in the
business.
• Comfortable switching between varied responsibilities throughout the day,
maintaining attention to detail and quality of work
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a diverse workforce in the widest sense.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from head-hunters, recruitment agencies, or fee-based recruitment services.
Background Checks
All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in the hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background-checking process should you be successful.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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