Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Manages and provides leadership to department personnel. Interfaces with all levels of personnel at assigned client(s) on a regular basis. Identifies and responds to sensitive client issues and problems; resolves issues through communication with team members, other departments, explaining procedures or systems capabilities. Escalates highly complex problems having significant impact on financials or client relationship as needed. Manages daily workflow/prioritization. Ensures all functions are performed efficiently, on a timely basis and meet quality and productivity standards. Reviews current operating procedures, makes revisions and implements changes. Handles special requests and/or exception items, escalating highly sensitive items as needed. Participates in the development and achievement of department goals in conjunction with upper management; implements strategies and procedures to improve service levels, productivity, and the cost effectiveness of department operations; monitors results and keeps management informed. Ensures training and development of department personnel. Monitors associates' progress; evaluates and adjusts group training needs as necessary; provides frequent and regular feedback to direct reports. Participates in the creation of, and enhancements to, associate development plans. Works with Sales Team and participates in the cycle for attaining new business for the organization. Accountable for analyzing and identifying regulatory, financial, and operational risk for the organization. Participates in client visits and due diligence meetings. Represents the interests of the company in various industry-related focus groups, steering committees, and advisory groups. May also be required to speak at or compose documentation for industry conferences, client/product conferences, or educational seminars. Develops short- and long-term business plans consistent with the needs and priorities of the business and its customers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Apply on company website
Find Connections via Linkedin
