SS&C Technologies Job - 38107602 | CareerArc
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Company: SS&C Technologies
Location: Sacramento, CA
Career Level: Associate
Industries: Technology, Software, IT, Electronics

Description

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

SS&C Innovest seeks an Operations Analyst to join its West Coast Operations team. Apply your cutting-edge skills to support a powerful suite of products serving the financial services industry.

This position is responsible for the second level support of production system and file transfer issues, particularly those issues dealing with customer impact from the application systems.

Duties and Responsibilities
  • Troubleshoot production problems as reported by Disbursement Services through proprietary ticket system.
  • Perform production data fixes including manipulation of data through Query or SQL applications to ensure proper processing.
  • Perform research and analysis within various systems.
  • Escalate critical issues to Development team and/or Management as required.
  • Create, test, and implement test and production jobs.
  • Setup, test, maintain, and monitor test and production file routing systems.
  • Create and maintain production procedures and documentation.
  • Create test environments for production support and development staff.
  • Backup and restore production data as required to support customers.
  • Assist other Production Support team members as requested.
  • Communicate project status and activity as requested.
  • Operational responsibilities for ongoing maintenance and support, including periodic after-hours support.
  • Exercise discretion and independent judgment in production support responsibilities.
  • Occasionally assist with other aspects of the company's business, when requested.
Required Experience, Skills and Qualifications:
  • Bachelor's degree or equivalent experience.
  • Minimum five (5) years relevant work experience in software operations.
  • Ability to prioritize responsibilities and follow up with assigned tasks as needed.
  • Dynamic problem-solving skills.
  • Strong interpersonal and communication skills, both written and verbal, and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Skilled in organizing resources and establishing priorities.
  • Ability to analyze and interpret the needs of customers and offer appropriate solutions.
  • SQL or other query language proficiency desired, but not required.
  • Working knowledge of Microsoft Office Applications.

SS&C Innovest is an equal opportunity employer, committed to a diverse workforce.  Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.


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